NOC Operator

The NOC Operator is responsible for monitoring, operating, and supporting all building systems through the NOC system, ensuring continuous and safe operation of critical environments including electrical, mechanical, fire/life safety, and digital systems on a 24/7 shift basis. Key Responsibilities • Monitor and operate all building systems via the NOC System including: • Fire & Life Safety Systems • Mechanical Systems (HVAC, plumbing, controls) • Electrical Systems (lighting, UPS, Rectifier, PDU, generators, primary switchgear) • Cabling (data and power) • Lighting and temperature control systems • Critical environments and digital systems (fire alarm) • Coordinate with Main NOC (Mobily) for all related issues using NOC tools such as: • SMS Portal • VMS • Remedy System • Maintain and secure all NOC-related data including: • Daily and monthly reports • Escalation logs • Preventive Maintenance (PPM) records • Share portals and related software systems • Work on a 24/7 shift schedule and ensure proper handover to the next shift. • Operators must remain on duty until the next shift arrives. • Perform preventive maintenance and continuous monitoring of: • HVAC, chilled water, refrigeration, and air conditioning systems • Electrical and backup systems • Hot water systems • Analyze system operations, identify faults or malfunctions, and take corrective actions when required. • Maintain effective communication with: • Clients • Property and Project Management teams • Engineering and technical staff • Participate in emergency response and incident management: • Respond to incidents • Minimize impact and damages • Ensure escalation is done according to escalation plan • Supervise and coordinate contractors working within the building, including tenant-related activities. • Perform additional duties as assigned by supervisor. Qualifications & Skills • Diploma or Bachelor’s degree in: • Mechanical Engineering • Electrical Engineering • Facilities Management or related field • Experience in NOC operations, facilities management, or critical environments is preferred. • Knowledge of BMS, HVAC, electrical and fire alarm systems. • Ability to work in rotating shifts (24/7). • Good reporting and documentation skills. • Strong communication and coordination skills.

Monitor and operate all building systems via the NOC System including Fire & Life Safety Systems, Mechanical Systems (HVAC, plumbing, controls), Electrical Systems (lighting, UPS, Rectifier, PDU, generators, primary switchgear), Cabling (data and power), Lighting and temperature control systems, Critical environments and digital systems (fire alarm); Coordinate with Main NOC (Mobily) for related issues using NOC tools such as SMS Portal, VMS, Remedy System; Maintain and secure all NOC-related data including Daily and monthly reports, Escalation logs, Preventive Maintenance (PPM) records, Share portals and related software systems; Work on a 24/7 shift schedule and ensure proper handover to the next shift; Operators must remain on duty until the next shift arrives; Perform preventive maintenance and continuous monitoring of HVAC, chilled water, refrigeration, and air conditioning systems; Electrical and backup systems; Hot water systems; Analyze system operations, identify faults or malfunctions, and take corrective actions; Maintain effective communication with Clients, Property and Project Management teams, Engineering and technical staff; Participate in emergency response and incident management: Respond to incidents, Minimize impact and damages, Ensure escalation is done according to escalation plan; Supervise and coordinate contractors working within the building, including tenant-related activities; Perform additional duties as assigned by supervisor.