Business Operations Manager

Our client is a leading multinational business and a well-established presence across the Middle East. The business is looking for an experienced Business Ops Manager to manage its regional operations and a large business ops team. Responsibilities • Manage the relationship between your team and the Business Directors. • Own all business operations from A-Z • Lead, coach and supervise the team day to day, building a culture of ownership and independent decision-making. • Manage resource planning, work allocation and absence cover across the regional offices. • Run performance reviews, salary reviews, probation meetings and regular 1-2-1s. • Identify training needs and support recruitment of business support staff. • Review RFPs and Pitch decks for the sales team • Manage the debt by following up on late payments • Gather compliance and KYC documents and input into company’s system • Set up new client details in system • Build strong relationships with key stakeholders to keep operations consistent across offices. • Drive process improvements and support change initiatives, including workflow and billing changes. • Guide and quality-check billing, WIP reporting, matter opening and closure, conflicts and business development support. • Lead complex billing tasks and provide cover for ops assistants when needed. • Oversee office administration, including front of house, travel, visas, procurement, onboarding and office events. • Ensure compliance with company policies and regulatory requirements. Requirements • Experience managing a team of 10+ in a multinational company, as an Ops Manager or equivalent. • Excellent finance understanding, including billing and invoicing. • Experience supporting senior professionals in a fast-paced, deadline-driven environment. • Strong analytical and problem-solving skills, with a data-driven approach. • Excellent organisation and attention to detail, with the ability to juggle shifting priorities. • High level of discretion and confidentiality.

Experience managing a team of 10+ in a multinational company, as an Ops Manager or equivalent. Excellent finance understanding, including billing and invoicing. Experience supporting senior professionals in a fast-paced, deadline-driven environment. Strong analytical and problem-solving skills, with a data-driven approach. Excellent organisation and attention to detail, with the ability to juggle shifting priorities. High level of discretion and confidentiality.

Manage the relationship between your team and the Business Directors. Own all business operations from A-Z. Lead, coach and supervise the team day to day, building a culture of ownership and independent decision-making. Manage resource planning, work allocation and absence cover across the regional offices. Run performance reviews, salary reviews, probation meetings and regular 1-2-1s. Identify training needs and support recruitment of business support staff. Review RFPs and Pitch decks for the sales team. Manage the debt by following up on late payments. Gather compliance and KYC documents and input into company’s system. Set up new client details in system. Build strong relationships with key stakeholders to keep operations consistent across offices. Drive process improvements and support change initiatives, including workflow and billing changes. Guide and quality-check billing, WIP reporting, matter opening and closure, conflicts and business development support. Lead complex billing tasks and provide cover for ops assistants when needed. Oversee office administration, including front of house, travel, visas, procurement, onboarding and office events. Ensure compliance with company policies and regulatory requirements.