Merchant Onboarding Specialist

A reputable financial technology company is seeking a high-caliber Merchant Onboarding Specialist to own the verification of every new merchant account, reviewing Commercial Registration documents and Ultimate Beneficial Owner declarations before go-live. Key Responsibilities • Review Commercial Registration (CR) documents for accuracy and validity • Confirm business details match official registry records • Maintain organized documentation records for every merchant reviewed • Review Ultimate Beneficial Owner (UBO) declarations and ownership structures • Identify incomplete or inconsistent ownership disclosures • Escalate complex ownership structures for further review • Flag high-risk merchant profiles to the Compliance team • Request additional documentation from merchants when gaps are found • Track outstanding document requests through to resolution • Manage the merchant onboarding queue against agreed SLA targets • Keep onboarding records updated in the case management system • Communicate onboarding status clearly to merchants and internal stakeholders Role Requirements Experience & Background • Bachelor's degree in Business, Finance or a related field • 2–4 years in merchant onboarding, KYB (Know Your Business), or operations compliance at a payments company, bank or fintech • Hands-on experience reviewing CRs and UBO declarations is required Functional & Technical Skills • Working knowledge of regional business registries • Understanding of basic KYB and AML red flags • Comfort managing high onboarding volume under SLA pressure • Ability to identify inconsistencies in documentation without guidance Expert in Tools • Onboarding and case management platforms • Excel for tracking and reporting • Microsoft Office and Google Workspace Soft Skills & Culture • Very good English and Arabic • Pay close attention to detail when reviewing documents • Stay organized and manage a high volume of cases without delays Nice to Have • Experience with UAE or GCC commercial registries specifically • KYB software experience • Experience working in a startup or scale-up delivery environment where processes are still being built