Receptionist Cum Sales for Wellness Center Abu Dhabi

Location: Abu Dhabi, UAE Industry: Wellness & Fitness Employment Type: Full-time Job Summary We are seeking a presentable, customer-focused, and sales-driven Receptionist cum Sales Executive to join our wellness centre in Abu Dhabi. The ideal candidate will be responsible for managing front-desk operations, providing an excellent client experience, promoting wellness services, and driving revenue through effective upselling, cross-selling, and membership sales. The candidate should have excellent communication skills, a professional appearance, and the ability to build strong client relationships while achieving sales targets. Key Responsibilities Reception & Customer Service • Welcome clients and visitors warmly, maintaining a professional and welcoming reception area • Handle incoming calls, WhatsApp enquiries, emails, and appointment bookings • Manage client registrations, schedules, payments, invoices, and daily reception activities • Explain the centre's services, packages, memberships, and wellness programmes to prospective clients • Follow up with clients regarding appointments, enquiries, renewals, and feedback • Maintain accurate client records and ensure smooth daily operations Sales, Upselling & Revenue Generation • Promote and sell wellness services, Pilates sessions, fitness packages, memberships, and other centre offerings • Actively upsell premium packages, membership upgrades, additional sessions, and complementary wellness services • Cross-sell relevant services to maximise revenue per client • Convert walk-in enquiries, telephone enquiries, social media leads, and WhatsApp enquiries into bookings and paying clients • Follow up with prospective clients to close sales and encourage repeat purchases • Achieve monthly sales targets and contribute to the overall revenue growth of the centre • Inform existing clients about promotions, seasonal offers, new services, and membership renewal opportunities • Maintain a database of leads and track enquiries, conversions, follow-ups, and sales performance • Build long-term client relationships to improve retention, referrals, and repeat business Requirements Qualifications & Requirements • Previous experience in reception, customer service, sales, or front-desk operations, preferably in a wellness centre, Pilates studio, spa, gym, beauty clinic, or hospitality environment • Proven sales skills with experience in upselling, cross-selling, and achieving sales targets • Excellent verbal communication and interpersonal skills in English; Arabic is an advantage • Professional, well-groomed, and presentable appearance suitable for a premium wellness environment • Strong customer service skills and a confident, friendly, and persuasive personality • Ability to handle multiple tasks, manage appointments, and work in a fast-paced environment • Basic computer skills and familiarity with booking systems, CRM software, and payment systems • Target-oriented, proactive, and comfortable initiating sales conversations • Willingness to work flexible shifts, including evenings and weekends, as required Benefits Salary + commsions