Manager Warehouse & Manual Handling

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning DHL Global Forwarding has an opening for Manager Warehouse & Manual Handling in Manama, Bahrain. Join us in connecting people and improving lives! In this Manager Warehouse & Manual Handling position Existing Warehouse Operations • Plan, manage, and monitor daily inbound, receiving, put-away, storage, replenishment, picking, packing, value-added services, staging, and outbound activities. • Ensure operations are completed safely, accurately, and on time in line with customer contracts, SOPs, service-level agreements, and agreed cost targets. • Allocate labor, equipment, storage space, and shift coverage according to workload, priorities, productivity standards, and capacity constraints. • Maintain effective inventory control through cycle counts, stock reconciliation, location audits, traceability controls, and disciplined stock-adjustment processes. • Investigate stock variances, damages, shortages, wrong picks, delays, and process failures, and implement corrective and preventive actions. • Control warehouse operating costs, labor productivity, overtime, equipment utilization, consumables, maintenance, subcontractors, and revenue leakage. • Monitor operational and customer KPIs, lead performance reviews, resolve escalations, and maintain accurate daily, weekly, and monthly reporting. • Drive continuous improvement, standardization, waste reduction, service enhancement, and operational profitability. • Lead supervisors, coordinators, inventory personnel, warehouse assistants, and outsourced labor, with clear objectives, coaching, performance management, training, and succession planning. • Manage operational disruptions and maintain effective business-continuity arrangements. Warehouse Design, Setup and Expansion • Lead the design, setup, implementation, commissioning, and launch of new warehouse operations. • Lead warehouse expansion, relocation, redesign, and capacity-enhancement projects while protecting service continuity. • Translate business and customer requirements into practical warehouse operating solutions and implementation plans. • Develop capacity models covering storage positions, throughput, labor, equipment, docks, staging, utilities, and future growth. • Design, validate, and optimize warehouse layouts, product flows, operational zones, storage locations, pedestrian routes, and vehicle movements. • Define storage-media and racking requirements and lead specification, procurement, installation, inspection, and operational acceptance. • Evaluate, select, deploy, and commission material-handling equipment based on safety, productivity, service, and lifecycle-cost requirements. • Provide operational input into facility design, security, fire protection, utilities, maintenance access, and future expansion requirements. Systems and Technology • Lead the operational workstream for WMS implementation and optimization, including requirements definition, configuration validation, master-data readiness, integration, testing, user acceptance, training, cutover, and stabilization. • Ensure warehouse transactions, inventory records, interfaces, and reporting are accurate, timely, controlled, and auditable. • Assess and deploy barcode, scanning, labeling, mobility, automation, and related warehouse technologies. • Coordinate with IT, customers, vendors, and operations teams to resolve system issues and deliver enhancements without compromising service or inventory integrity. Process Design and Governance • Develop, approve, implement, and maintain SOPs, work instructions, process maps, control plans, escalation procedures, and operational records for new and existing operations. • Design inventory-control frameworks covering receiving, put-away, storage, replenishment, picking, dispatch, cycle counting, reconciliation, and stock adjustments. • Establish KPI, reporting, review, escalation, and operational-governance frameworks aligned with contractual SLAs and business objectives. • Develop and test business-continuity, emergency-response, disruption-management, and recovery plans. • Use root-cause analysis and structured improvement methods to reduce errors, waste, damage, delays, risk, and cost. Health, Safety, Security, Quality and Compliance • Provide visible safety leadership and ensure full compliance with DHL HSSEQ requirements, Bahrain laws, customer standards, site rules, and applicable regulatory approvals. • Lead workplace inspections, risk assessments, toolbox talks, incident investigations, corrective actions, and operational safety reviews. • Maintain safe systems of work for MHE, racking, loading areas, batteries, dangerous goods, temperature-controlled products, contractors, and other special operations where applicable. • Ensure new and expanded operations meet fire and civil-defence requirements, relevant ISO and quality standards, security controls, insurance conditions, and customer compliance requirements before launch. • Maintain audit readiness and lead internal, customer, regulatory, and certification audit actions. • Develop and test emergency-response plans and ensure employees and contractors are trained for relevant scenarios. Customer Solution Implementation • Lead end-to-end customer onboarding and implementation projects from operational solution validation and planning through go-live and stabilization. • Partner with Sales, Solutions, Finance, IT, Procurement, HSE, and customers to validate operating models, resource assumptions, implementation costs, SLAs, controls, and operational feasibility. • Develop implementation plans, milestones, budgets, risk registers, readiness criteria, governance routines, and stakeholder reporting. • Manage customer transition, data and inventory migration, operational trials, issue resolution, and formal handover into business-as-usual operations. • Act as the primary operational contact for assigned customers, review service performance, resolve concerns, and maintain clear action plans. • Ensure activities outside agreed scope are identified, approved, documented, and communicated for billing. Cross-Functional and Supplier Leadership • Coordinate cross-functional teams involving Operations, Sales, Finance, Procurement, IT, HSE, HR, Facilities, Engineering, and other support functions. • Coordinate customers, contractors, equipment providers, system vendors, suppliers, and regulatory stakeholders to deliver implementation and operational outcomes. • Define clear ownership, milestones, dependencies, escalation routes, and acceptance criteria across all project workstreams. • Maintain transparent project governance and escalate material

Lead end-to-end customer onboarding and implementation projects from operational solution validation and planning through go-live and stabilization. Partner with Sales, Solutions, Finance, IT, Procurement, HSE, and customers to validate operating models, resource assumptions, implementation costs, SLAs, controls, and operational feasibility. Develop implementation plans, milestones, budgets, risk registers, readiness criteria, governance routines, and stakeholder reporting. Manage customer transition, data and inventory migration, operational trials, issue resolution, and formal handover into business-as-usual operations. Act as the primary operational contact for assigned customers, review service performance, resolve concerns, and maintain clear action plans. Ensure activities outside agreed scope are identified, approved, documented, and communicated for billing.