OFR Customer Implementation Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for a OFR Customer Implementation Specialist in Jeddah, Saudi Arabia. Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies. Join us in connecting people and improving lives! In this OFR Customer Implementation Specialist position • Execute customer operations plans and processes to deliver efficient logistics processes • Execute, manage and update orders received via the system including special and non-assigned orders • Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues • Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc. • Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines • Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements • Track the available capacities and ensure optimum utilization as per the set objectives • Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary • Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. • Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery • Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations • Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service • Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency Stakeholders: • Connect with and influence other specialist departments and 3rd parties e.g. external service providers • May convince others to accept new concepts, practices, and approaches • Build strong, trusting cross-functional relationships with DHL managers • Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders • Provide technical guidance to line managers and employees Management Responsibility • Individual contributor who may manage two or fewer employees • May direct the work of other lower level professionals or manage processes and programs • Coach and review the work of lower level professionals Now, here is what we need from you! Education Level • Bachelor’s Degree or equivalent experience/qualification Experience Level • more than 4 years We offer: • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals. • Possible further career development • Competitive salary Why join DHL Global Forwarding? We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: • The largest global network with more than :30,000 passionate employees • The most efficient processes and fastest response times • The best solutions and best customer service Our Vision: The Logistics Company for the World. Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Show more Show less

Bachelor’s Degree or equivalent experience/qualification; more than 4 years of experience

Execute customer operations plans and processes to deliver efficient logistics processes; Execute, manage and update orders received via the system including special and non-assigned orders; Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues; Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.; Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines; Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements; Track the available capacities and ensure optimum utilization as per the set objectives; Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary; Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.; Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery; Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations; Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service; Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency