ServiceNow Project Manager (Delivery)

Role: ServiceNow Project Manager (Delivery) Location: Jeddah, Saudi Arabia Contract: Yearly Renewable Contract Role Summary Lead end-to-end delivery of a large ServiceNow transformation that consolidates legacy ITSM and GRC platforms onto a single ServiceNow instance. Key Responsibilities • Own planning, scope, budget, risk, quality and timelines for the programme • Lead phased rollout of ITSM/ITOM, BCM, IRM, TPRM and Data Privacy modules • Manage legacy platform migration, data migration, cutover and decommissioning • Coordinate integrations with Oracle ERP, JIRA and other internal systems • Manage the implementation partner, developers, architects and consultants • Run governance: steering committees, status reporting, RAID logs, change control • Align with CIO office and business stakeholders on requirements, acceptance and go-live • Ensure compliance with SAMA and information security requirements Must-Have • 8+ years in IT project management, including 3+ years delivering ServiceNow programmes • Multi-module ServiceNow delivery, ideally ITSM plus GRC/IRM • Legacy ITSM/GRC migration experience (BMC Helix, Archer or similar) • Integration delivery (ERP, JIRA, APIs) • Banking or financial services background • Arabic Speakers preferred