Sales Operations Manager

We’re looking for an experienced and hands-on professional to help drive the overall performance of our showroom operations. This role is about more than just tracking numbers. You’ll work closely with the sales team and managers to understand what is happening across the sales funnel, identify opportunities for improvement, and make sure the right processes are in place to help the team perform at its best. You’ll play an important role in improving sales conversion, strengthening day-to-day operations, ensuring effective use of our CRM, and creating consistency across all showrooms. What You’ll Be Responsible For: • Monitor showroom sales and operational performance, making sure targets and KPIs are achieved and, where possible, exceeded. • Review the sales funnel regularly and identify where leads are being lost or delayed, then take practical action to improve conversion. • Develop, implement, and continuously improve standardized sales and operational processes across all showrooms. • Ensure the CRM is being used properly, with accurate and up-to-date customer and sales data. • Prepare and monitor sales reports and provide clear insights to management to support better decision-making. • Work closely with Sales Manager and Sales Executives to improve pipeline management, follow-up, productivity, and overall performance. • Identify operational challenges and bottlenecks and find practical tools and solutions to make the team's work more efficient. • Help create a culture of accountability, consistency, and continuous improvement across the sales organization. What We’re Looking For: • 5+ years of experience in the automotive industry, preferably within a dealership or automotive retail environment. • Proven experience in sales operations, sales management, or dealership performance management. • A track record of improving sales results, lead conversion, and team performance. • Strong working knowledge of CRM systems, sales funnels, and performance reporting. • Strong analytical skills with the ability to turn data into practical actions. • Good leadership and process-management skills, with the ability to work effectively with managers and sales teams. • Strong written and verbal communication skills. • A hands-on, results-oriented mindset and the ability to identify problems and take ownership of solving them. Why This Role Matters: • You’ll have a direct impact on how our showrooms perform. We’re looking for someone who doesn’t just report the numbers, but understands why the numbers are where they are and what needs to be done to improve them. • If you’re someone who enjoys working with people, data, processes, and sales—and you’re motivated by seeing measurable results—we’d like to hear from you. Only shortlisted candidates will be contacted.

5+ years of experience in the automotive industry, preferably within a dealership or automotive retail environment. Proven experience in sales operations, sales management, or dealership performance management. A track record of improving sales results, lead conversion, and team performance. Strong working knowledge of CRM systems, sales funnels, and performance reporting. Strong analytical skills with the ability to turn data into practical actions. Good leadership and process-management skills, with the ability to work effectively with managers and sales teams. Strong written and verbal communication skills. A hands-on, results-oriented mindset and the ability to identify problems and take ownership of solving them.

Monitor showroom sales and operational performance, making sure targets and KPIs are achieved and, where possible, exceeded. Review the sales funnel regularly and identify where leads are being lost or delayed, then take practical action to improve conversion. Develop, implement, and continuously improve standardized sales and operational processes across all showrooms. Ensure the CRM is being used properly, with accurate and up-to-date customer and sales data. Prepare and monitor sales reports and provide clear insights to management to support better decision-making. Work closely with Sales Manager and Sales Executives to improve pipeline management, follow-up, productivity, and overall performance. Identify operational challenges and bottlenecks and find practical tools and solutions to make the team's work more efficient. Help create a culture of accountability, consistency, and continuous improvement across the sales organization.