Service Delivery Manager

Job Title: Service Delivery Manager Location: Riyadh (Onsite) Project Type: Permanent Job Description: The Service Delivery Manager will be responsible for managing infrastructure operations, ensuring SLA compliance, overseeing EUS, server and network environments, and acting as the primary interface between the customer and delivery teams. The role requires strong technical knowledge of server hardware, data center operations, incident management, and stakeholder management. Technology: • Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology Business Development: • Understand and New Business cases and client needs • Understand and Develop new structure of Organization and effective Solution • Demonstrate delivery methodology to Prospective clients • Costing and Pricing for new Business cases Strategy and Synergy: • Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas • Identify and Define new delivery methodology • Identify and Define skills and capabilities of new managers, and identify needs for development • Identify different thresholds for achievements. Show more Show less

The posting describes the Service Delivery Manager will be responsible for managing infrastructure operations, ensuring SLA compliance, overseeing EUS, server and network environments, and acting as the primary interface between the customer and delivery teams. The role requires strong technical knowledge of server hardware, data center operations, incident management, and stakeholder management.