Senior Lead Service Delivery

We are open to profiles at Lead or Senior Lead Service Delivery level with 8+ years of relevant experience, particularly in client handling and Digital Workplace / End User Computing (EUC) services. Key Requirements: • Strong End User Services (EUS) background • Experience in Digital Workplace Operations • Asset Management • Vulnerability Management • Service Desk Operations • EUC Support Services • ITIL knowledge/certification preferred • SLA/KPI Management • Team handling experience (8-10+ members) • Strong operational and technology management exposure • Direct client interaction and escalation management experience • Prior experience supporting customers in Saudi Arabia will be an advantage Show more Show less

Key Requirements: Strong End User Services (EUS) background; Experience in Digital Workplace Operations; Asset Management; Vulnerability Management; Service Desk Operations; EUC Support Services; ITIL knowledge/certification preferred; SLA/KPI Management; Team handling experience (8-10+ members); Strong operational and technology management exposure; Direct client interaction and escalation management experience; Prior experience supporting customers in Saudi Arabia will be an advantage.