Credit Control Manager

Job description: Job Purpose The Credit Controller Manager is responsible for managing the company’s credit control and accounts receivable activities, ensuring timely collection of outstanding balances, effective management of customer credit exposure, and compliance with approved credit policies and payment terms. Key ResponsibilitiesCredit Control & Collections • Oversee the company’s credit control and collection activities. • Monitor customer accounts, outstanding balances, aging reports, and overdue receivables. • Ensure timely collection of customer outstanding balances in line with agreed payment terms. • Develop and implement effective collection strategies for overdue and high-risk accounts. • Review and follow up on long-outstanding debts and ensure appropriate escalation. • Monitor collection performance against established targets and KPIs. Credit Risk Management • Review and assess customer creditworthiness and recommend appropriate credit limits and payment terms. • Monitor customer credit exposure and ensure compliance with approved credit limits. • Identify potential credit risks and recommend appropriate actions to minimize financial exposure. • Review customer credit limits periodically based on payment history, business requirements, and risk assessment. • Recommend credit holds or other actions for customers with significant overdue balances. Accounts Receivable Management • Ensure accurate maintenance and reconciliation of customer accounts. • Monitor account discrepancies, payment allocations, and disputed invoices. • Coordinate with relevant departments to resolve billing and collection issues. • Ensure timely and accurate reporting of accounts receivable and aging balances. • Support month-end closing and financial reporting activities related to receivables. Team Management • Lead, supervise, and develop the Credit Control team. • Allocate responsibilities and establish clear performance objectives. • Monitor team performance against collection and credit control KPIs. • Provide coaching and guidance to improve team performance and efficiency. • Ensure effective controls and proper documentation of collection activities. Stakeholder Management • Work closely with Sales teams to manage customer credit exposure while supporting business objectives. • Coordinate with Finance, Sales, Legal, and other departments to resolve customer account and collection issues. • Maintain professional relationships with key customers while ensuring compliance with payment terms. • Escalate significant credit risks and collection challenges to senior management. Policies & Process Improvement • Develop and maintain credit control policies, procedures, and guidelines. • Ensure compliance with company credit policies and internal controls. • Continuously improve credit control and collection processes. • Identify opportunities to improve cash collection, reduce overdue balances, and strengthen credit risk controls. Qualifications & Experience • Bachelor's degree in Accounting, Finance, Business Administration, or a related field. • 7–10 years of relevant experience in credit control, accounts receivable, collections, or financial management. • Previous managerial or supervisory experience is required. • Experience managing a large customer portfolio is preferred. • Strong knowledge of credit risk, collections, accounts receivable, and financial controls. • Experience with ERP systems and strong MS Excel skills. Core Competencies • Credit & Risk Management • Accounts Receivable Management • Collections Management • Financial Analysis • Leadership & Team Management • Negotiation Skills • Commercial Awareness • Problem Solving & Decision Making • Stakeholder Management • Communication Skills • Process Improvement • Attention to Detail • Results Orientation Show more Show less

Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 7–10 years of relevant experience in credit control, accounts receivable, collections, or financial management. Previous managerial or supervisory experience is required. Experience managing a large customer portfolio is preferred. Strong knowledge of credit risk, collections, accounts receivable, and financial controls. Experience with ERP systems and strong MS Excel skills.

Oversee the company’s credit control and collection activities. Monitor customer accounts, outstanding balances, aging reports, and overdue receivables. Ensure timely collection of customer outstanding balances in line with agreed payment terms. Develop and implement effective collection strategies for overdue and high-risk accounts. Review and follow up on long-outstanding debts and ensure appropriate escalation. Monitor collection performance against established targets and KPIs. Review and assess customer creditworthiness and recommend appropriate credit limits and payment terms. Monitor customer credit exposure and ensure compliance with approved credit limits. Identify potential credit risks and recommend appropriate actions to minimize financial exposure. Review customer credit limits periodically based on payment history, business requirements, and risk assessment. Recommend credit holds or other actions for customers with significant overdue balances. Ensure accurate maintenance and reconciliation of customer accounts. Monitor account discrepancies, payment allocations, and disputed invoices. Coordinate with relevant departments to resolve billing and collection issues. Ensure timely and accurate reporting of accounts receivable and aging balances. Support month-end closing and financial reporting activities related to receivables. Lead, supervise, and develop the Credit Control team. Allocate responsibilities and establish clear performance objectives. Monitor team performance against collection and credit control KPIs. Provide coaching and guidance to improve team performance and efficiency. Ensure effective controls and proper documentation of collection activities. Work closely with Sales teams to manage customer credit exposure while supporting business objectives. Coordinate with Finance, Sales, Legal, and other departments to resolve customer account and collection issues. Maintain professional relationships with key customers while ensuring compliance with payment terms. Escalate significant credit risks and collection challenges to senior management. Develop and maintain credit control policies, procedures, and guidelines. Ensure compliance with company credit policies and internal controls. Continuously improve credit control and collection processes. Identify opportunities to improve cash collection, reduce overdue balances, and strengthen credit risk controls.