Business Travel Specialist

Duties & Responsibilities: Work Management . • Efficiently manage domestic and international travel inquiries of the clients in accordance with the client service-level agreements and department standard operating procedures. • Pay attention to detail while assessing client needs and recommend efficient and alternate options, lowest available fares, booking classes, travel products and services. • Ensure all travel related add on services are routinely offered to clients as appropriate. This includes airport services, transfers, car hire and visas. • Provide the clients with all necessary travel guidelines, service amendment and cancellation policies. • Create corporate traveller profile for key personnel of clients and periodically update the records when advised by SME’s. • Strictly adhere to the transaction reporting process to avoid delay in invoicing of services rendered to the clients. • Maintain quality of work by ensuring data accuracy while rendering services and reporting transactions for invoicing. • Efficiently manage duty hours by prioritizing tasks and adhering to best practices implemented in the department to save time and cost of service delivery. • Support to effectively manage department work overload by proactively assisting team members as needed to fulfil client services. • Follow booking queue management guidelines and ensure necessary actions are taken to clear queues. • Be well-informed about all airline circulars and trade updates shared by the Subject-matter Experts or department heads and manage client services accordingly to benefit from promotional fares, services or adopt best practices to avoid fines and penalties (ADM’s). Customer Service: 1. Maintain high standards of professionalism and sales services to individual clients and corporate accounts. 2. Liaise closely with the Client relationship team to understand client feedback regarding service quality and take appropriate corrective actions to ensure client satisfaction and business retention. 3. Take appropriate and timely action to resolve transactional issues to avoid client escalations and promptly report the incident to the SME. Revenue Optimization: • Examine all Fare Research opportunities and ensure maximum utilization of contracted rates, airline deals, discounts, and agent commissions offered by air carriers, hotels, and other suppliers. • Follow directional and switching sales instructions given in line with the organizations' revenue targets. • Clearly understand the annual revenue objectives of the department and strive to achieve quarterly individual revenue targets. Experienced: Educational & Work Experience: 1. Bachelor’s degree in Travel & Tourism Management + IATA certified + above 3 years of work experience in a travel agency as Senior Travel Consultant, or similar role. or 2. IATA certified + above 5 years of work experience in a travel agency as Senior Travel Consultant, Corporate Travel Specialist, or similar role. or 3. 8 + years of work experience in a travel agency as a Senior Travel Consultant, Corporate Travel Specialist Points to Consider: 1. Knowledge of GDS Amadeus, Sabre and Galileo. 2. Able to multi-task with minimal supervision. 3. Independent, hardworking, meticulous, and a team player. 4. Able to perform under stress and meet tight deadlines. 5. Good knowledge of world geography. 6. An in-depth understanding of travel industry policies including faring, refunds, reissues, and itinerary changes. Show more Show less

Bachelor’s degree in Travel & Tourism Management + IATA certified + above 3 years of work experience in a travel agency as Senior Travel Consultant, or similar role. OR IATA certified + above 5 years of work experience in a travel agency as Senior Travel Consultant, Corporate Travel Specialist, or similar role. OR 8+ years of work experience in a travel agency as a Senior Travel Consultant, Corporate Travel Specialist.

Efficiently manage domestic and international travel inquiries of clients in accordance with client service-level agreements and SOPs. Assess client needs, recommend efficient options, lowest fares, booking classes, travel products and services. Offer travel add-on services (airport services, transfers, car hire, visas). Provide travel guidelines, amendment and cancellation policies. Create and update corporate traveller profiles. Adhere to transaction reporting for invoicing. Maintain data accuracy in service delivery and invoicing. Manage duty hours efficiently and support team during overload. Follow booking queue management guidelines. Stay informed about airline circulars and trade updates to optimize fares, services, and best practices to avoid penalties (ADM’s). Maintain professionalism and sales standards for individuals and corporate accounts. Liaise with Client relations team to address feedback and ensure client satisfaction and retention. Resolve transactional issues promptly to avoid escalations. Examine Fare Research opportunities to maximize use of contracted rates, airline deals, discounts, and commissions. Follow revenue targets and strive to achieve quarterly individual revenue targets.