Guest Relations & Operations Coordinator – Holiday Homes Experience

Job description: Guest Relations & Operations Coordinator – Holiday Homes Company: Midyaf Vacation Homes Rental LLC Location: Dubai, UAE Job Type: Full-time Salary: AED 3,500–5,500 per month (depending on experience) About Midyaf Midyaf Vacation Homes is a Dubai-based short-term rental management company managing a portfolio of furnished apartments and holiday homes across Dubai. We are looking for an experienced, proactive and organised Guest Relations & Operations Coordinator to take ownership of guest communications and coordinate daily property operations, ensuring an excellent guest experience and smooth collaboration with our housekeeping and maintenance teams. Key Responsibilities Guest Communication & Relations • Manage guest enquiries and communications through Airbnb, Booking.com, Hostaway, WhatsApp and phone. • Handle the full guest journey, from booking confirmation and pre-arrival communication to check-out and post-stay follow-up. • Respond promptly to guest requests, complaints and emergencies, ensuring timely resolution. • Screen booking requests against house rules, occupancy limits and potential risks. • Coordinate early check-ins, late check-outs, stay extensions and additional guest services. • Manage guest reviews and respond to guest feedback professionally. • Identify, document and escalate critical guest or operational issues to management. Check-in & Check-out Coordination • Coordinate guest arrivals, departures and access arrangements with the on-ground team. • Collect guest identification documents, complete required registrations and coordinate building access approvals. • Send check-in instructions, access details and relevant property information. • Ensure smooth check-ins and check-outs, following up with guests as needed. Housekeeping & Maintenance Coordination • Prepare the next day's housekeeping and operational schedule based on arrivals and departures. • Coordinate daily tasks with the housekeeping supervisor, cleaners and maintenance team. • Monitor task completion and ensure all properties are guest-ready before arrival. • Log maintenance requests, coordinate repairs and follow up until resolution. • Identify and document property damages, submit claims through Airbnb, Booking.com or other relevant platforms, and follow up until resolution. • Flag missing items, replenishment requirements and recurring property issues. Property Management Systems & Reporting • Manage reservations, guest information and operational tasks through Hostaway or similar property management systems. • Monitor Airbnb, Booking.com and other booking platforms. • Maintain automated guest messages, saved replies, accurate booking calendars and property information. • Keep guest records, incident logs and operational trackers up to date. • Provide daily updates on arrivals, departures, pending issues, escalations and completed tasks. • Identify recurring operational problems and recommend improvements to guest communication, property information and internal procedures. Requirements • Minimum 2 years of experience in holiday homes or short-term rental management. • Proven experience managing reservations, guest communications, automated messaging and operational tasks through Hostaway, Guesty or similar PMS platforms. • Strong working knowledge of Airbnb and Booking.com host platforms. • Excellent spoken and written English, with a professional and guest-focused communication style. • Experience coordinating housekeeping, maintenance and guest operations across multiple properties. • Familiarity with Dubai holiday home operations, guest registration and building access procedures. • Strong organisational, multitasking and problem-solving skills. • Ability to work independently, take ownership of issues and follow through until resolution. • Ability to handle urgent guest and operational escalations outside regular working hours under an agreed on-call arrangement. What We're Looking For Someone who is hands-on, responsive, proactive and solution-oriented. You should be comfortable managing multiple properties, resolving guest issues independently and coordinating with on-ground teams to ensure smooth daily operations. We value someone who takes ownership, anticipates problems and follows through without constant supervision. How to Apply Interested candidates must submit: • Updated CV highlighting relevant holiday homes experience and property management systems used. • Professional references from previous employers or property management companies. • Links to at least 5 Airbnb properties they currently manage or have previously managed, clearly indicating their role in managing each property. Applications without the requested information may not be considered.

Minimum 2 years of experience in holiday homes or short-term rental management. Proven experience managing reservations, guest communications, automated messaging and operational tasks through Hostaway, Guesty or similar PMS platforms. Strong working knowledge of Airbnb and Booking.com host platforms. Excellent spoken and written English, with a professional and guest-focused communication style. Experience coordinating housekeeping, maintenance and guest operations across multiple properties. Familiarity with Dubai holiday home operations, guest registration and building access procedures. Strong organisational, multitasking and problem-solving skills. Ability to work independently, take ownership of issues and follow through until resolution. Ability to handle urgent guest and operational escalations outside regular working hours under an agreed on-call arrangement.

Guest Communication & Relations: Manage guest enquiries and communications through Airbnb, Booking.com, Hostaway, WhatsApp and phone. Handle the full guest journey, from booking confirmation and pre-arrival communication to check-out and post-stay follow-up. Respond promptly to guest requests, complaints and emergencies, ensuring timely resolution. Screen booking requests against house rules, occupancy limits and potential risks. Coordinate early check-ins, late check-outs, stay extensions and additional guest services. Manage guest reviews and respond to guest feedback professionally. Identify, document and escalate critical guest or operational issues to management. Check-in & Check-out Coordination: Coordinate guest arrivals, departures and access arrangements with the on-ground team. Collect guest identification documents, complete required registrations and coordinate building access approvals. Send check-in instructions, access details and relevant property information. Ensure smooth check-ins and check-outs, following up with guests as needed. Housekeeping & Maintenance Coordination: Prepare the next day's housekeeping and operational schedule based on arrivals and departures. Coordinate daily tasks with the housekeeping supervisor, cleaners and maintenance team. Monitor task completion and ensure all properties are guest-ready before arrival. Log maintenance requests, coordinate repairs and follow up until resolution. Identify and document property damages, submit claims through Airbnb, Booking.com or other relevant platforms, and follow up until resolution. Flag missing items, replenishment requirements and recurring property issues. Property Management Systems & Reporting: Manage reservations, guest information and operational tasks through Hostaway or similar property management systems. Monitor Airbnb, Booking.com and other booking platforms. Maintain automated guest messages, saved replies, accurate booking calendars and property information. Keep guest records, incident logs and operational trackers up to date. Provide daily updates on arrivals, departures, pending issues, escalations and completed tasks. Identify recurring operational problems and recommend improvements to guest communication, property information and internal procedures.