Call Center Agent

**Call Center Agent** **Company: Hybrid Solutions* **Location:** Doha, Qatar **Employment Type:** Full-time **About the Role** We're looking for a friendly, professional Call Center Agent to handle inbound and outbound customer calls, resolve inquiries, and deliver excellent service. **Responsibilities** - Answer inbound calls and make outbound calls to customers - Resolve inquiries, complaints, and requests quickly and professionally - Provide accurate information about products and services - Record customer interactions and update details in the CRM system - Escalate complex issues to the relevant team - Meet daily and monthly targets for call quality, response time, and customer satisfaction **Requirements** - High school diploma or equivalent (a diploma or degree is a plus) - 1+ year of call center or customer service experience preferred - Excellent communication skills in English; Arabic, Hindi, Urdu is an advantage - Good computer skills and fast, accurate typing - Patient, positive, and able to stay calm under pressure - Willingness to work shifts **What We Offer** - Competitive salary and performance incentives - Training and career growth opportunities - Friendly, supportive team environment **How to Apply** Send your CV to Email : [email protected] Or WhatsApp 3010 3120

- High school diploma or equivalent (a diploma or degree is a plus)\n- 1+ year of call center or customer service experience preferred\n- Excellent communication skills in English; Arabic, Hindi, Urdu is an advantage\n- Good computer skills and fast, accurate typing\n- Patient, positive, and able to stay calm under pressure\n- Willingness to work shifts

- Answer inbound calls and make outbound calls to customers\n- Resolve inquiries, complaints, and requests quickly and professionally\n- Provide accurate information about products and services\n- Record customer interactions and update details in the CRM system\n- Escalate complex issues to the relevant team\n- Meet daily and monthly targets for call quality, response time, and customer satisfaction