Senior Guest Relations Executive - Jumeirah Al Qasr

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Madinat Jumeirah Resort: Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region’s most versatile event and conference spaces. About the Job: An exciting opportunity has arisen for a Senior Guest Relations Executive to join Jumeirah Al Qasr. The main duties and responsibilities of this role include: • Welcome and assist guests, including VIPs and high-profile clients, ensuring personalized attention and seamless service. • Handle escalated guest inquiries and complaints professionally, ensuring swift resolution and guest satisfaction. • Coordinate special arrangements for VIP guests, including amenities, transportation, and bespoke experiences. • Maintain accurate guest profiles, tracking preferences and updating systems for future recognition. • Support the Supervisor and Assistant Manager in training and mentoring junior team members. • Ensure compliance with SOPs, health and safety standards, and brand protocols in all guest interactions. About You: The ideal candidate for this position will have the following experience and qualifications: • 2–3 years in guest-facing roles within luxury hospitality, with exposure to VIP handling and service personalization. • Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University • Strong knowledge of Microsoft Office products and Opera (Cloud). • Experience working in a multi-cultural environment. • Confident in successfully handling complaints of various severity. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment • Access to Learning & Development programmes and clear career pathways • Opportunities for internal mobility within our global network • Colleague discounts on food, beverage, and hotel stays worldwide • Company-provided shared accommodation • Comprehensive healthcare and life insurance coverage • Paid annual leave and flight from your home country • Performance-based incentives tailored to your role • Competitive tax-free salary paid in UAE Dirhams (AED)

2–3 years in guest-facing roles within luxury hospitality, with exposure to VIP handling and service personalization. Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University. Strong knowledge of Microsoft Office products and Opera (Cloud). Experience working in a multi-cultural environment. Confident in successfully handling complaints of various severity.

Welcome and assist guests, including VIPs and high-profile clients, ensuring personalized attention and seamless service. Handle escalated guest inquiries and complaints professionally, ensuring swift resolution and guest satisfaction. Coordinate special arrangements for VIP guests, including amenities, transportation, and bespoke experiences. Maintain accurate guest profiles, tracking preferences and updating systems for future recognition. Support the Supervisor and Assistant Manager in training and mentoring junior team members. Ensure compliance with SOPs, health and safety standards, and brand protocols in all guest interactions.