Collections Specialist

Role Summary Manage day-to-day receivables and collections for TruKKer’s Oman customer portfolio. The role drives timely cash recovery, reduces overdue ageing and keeps customer accounts clean and reconciled. Key Responsibilities • Own an assigned portfolio of Oman customer accounts and deliver monthly collection targets. • Follow up on due and overdue invoices through calls, emails and customer visits; escalate ageing accounts as per the collections process. • Share invoices, SOAs and supporting documents (PODs, delivery notes) with customers and resolve queries that delay payment. • Reconcile customer accounts, allocate receipts accurately, and clear unapplied cash and short payments. • Coordinate with Sales/KAM, Operations and Finance to resolve billing disputes, POD gaps and documentation issues blocking collection. • Track and report DSO, ageing buckets, collection forecasts and daily collection activity. • Negotiate payment plans with customers within approved limits and flag accounts requiring credit hold or legal escalation. • Maintain accurate records of all collection activity, commitments and follow-ups in the system. • Support VAT and e-invoicing compliance on invoicing and documentation, in line with Oman Tax Authority (OTA) requirements. Requirements • Bachelor’s degree in Finance, Accounting, Commerce or related field. • 3–6 years of experience in B2B collections, accounts receivable or credit control. • GCC experience required; Oman market experience strongly preferred. • Logistics, transportation or supply-chain industry background preferred. • Strong follow-up discipline, negotiation skills and comfort dealing directly with customer finance teams. • Proficiency in ERP systems and MS Excel; familiarity with Oman VAT and e-invoicing requirements an advantage. • English required; Arabic preferred for the Oman customer base. • Valid Oman driving licence preferred for customer visits.