Senior Specialist / Manager - Camp Operations

JOB PURPOSE The Camp Operations Specialist runs the day-to-day operation of the labour camp and, once handed over, the GBCD Staff Village. The role owns occupancy records, resident relations, billing preparation and routine compliance, and supports the Director of Operations on the more complex commercial, contractual and escalated matters. Service delivery sits with the FMSP, the canteen and laundry operator and other service providers. The role ensures they perform within the camp, and that everything the camp is owed is accurately recorded and billed. KEY ACCOUNTABILITIES AND RESPONSIBILITIES • Own the accommodation register and allocation. Maintain accurate occupancy records, manage move-ins and move-outs including inspections, damage assessment, deposits and recharges, and maintain capacity planning against incoming workforce demand. Assess damage against the agreed recharge schedule and refer disputed items for a technical ruling. • Apply the lease agreements and accommodation SOPs day to day, and escalate breaches, disputes and exceptions to the Director of Operations. • Sign off the acceptance of any accommodation handed over to GBCD, as fit for occupation, and record its condition as the baseline for deposits, damage assessments and recharges. • Enforce the camp rules through regular inspections and monitoring. Record breaches, communicate expectations to occupants and their employers, and escalate serious or repeated non-compliance to the relevant parties. • Prepare the recurring rent and utilities billing sheets for occupying contractors, based on occupancy records and reconciled meter readings, and submit them to Finance for invoice issue. Track arrears and collections with Finance. • Reconcile the meter readings taken by the FMSP, flag anomalies and losses, and provide the occupancy data for utility cost forecasts. • Support and monitor the performance of the FMSP within the camp against agreed scope and SLAs. Log defects and service failures in CAFM within the agreed time, and support performance reviews. • Monitor the security, pest control and waste management services within the camp, including access control and visitor management, and raise issues with the FMSP or the relevant provider. • Support the canteen and laundry operator relationship by checking service and quality standards and compliance with the operating agreements. Prepare the billing basis for the operator in line with the agreed operating models, and pass it to Finance for issue. Coordinate the external food safety and hygiene inspections and close out findings with the operator. • Act as a point of contact for camp residents on complaints, welfare, food quality, hygiene and general communication. • Support the HSE team in implementing HSE controls in the camp. Coordinate emergency drills, maintain incident records and documentation for insurance claims, and provide input to PACDA and other regulatory inspections. • Keep the accommodation tracker and CAFM/PMS records accurate. Produce the camp KPI dashboard and the camp section of the monthly operations report on occupancy, incidents, billing and collections, and risks. • Provide the camp inputs to the annual operating budget, track spend against budget and put forward recommendations for improving the camp. MINIMUM QUALIFICATIONS & EXPERIENCE • Bachelor’s degree in facilities, property, hospitality or related discipline, with 10 or more years in operations, accommodation, hospitality or property management, including at least 2 years in worker accommodation or a comparable multi-building residential estate. • Diploma with 12 or more years in operations, accommodation, hospitality or property management, including at least 2 years in worker accommodation or a comparable multi-building residential estate. • Experience working with outsourced service providers against KPIs • Strong Excel and reporting skills, with CAFM or property system experience • Arabic desirable, fluent English required Show more Show less

Bachelor’s degree in facilities, property, hospitality or related discipline, with 10 or more years in operations, accommodation, hospitality or property management, including at least 2 years in worker accommodation or a comparable multi-building residential estate. Diploma with 12 or more years in operations, accommodation, hospitality or property management, including at least 2 years in worker accommodation or a comparable multi-building residential estate. Experience working with outsourced service providers against KPIs. Strong Excel and reporting skills, with CAFM or property system experience. Arabic desirable, fluent English required.

Own the accommodation register and allocation. Maintain accurate occupancy records, manage move-ins and move-outs including inspections, damage assessment, deposits and recharges, and maintain capacity planning against incoming workforce demand. Assess damage against the agreed recharge schedule and refer disputed items for a technical ruling. Apply the lease agreements and accommodation SOPs day to day, and escalate breaches, disputes and exceptions to the Director of Operations. Sign off the acceptance of any accommodation handed over to GBCD, as fit for occupation, and record its condition as the baseline for deposits, damage assessments and recharges. Enforce the camp rules through regular inspections and monitoring. Record breaches, communicate expectations to occupants and their employers, and escalate serious or repeated non-compliance to the relevant parties. Prepare the recurring rent and utilities billing sheets for occupying contractors, based on occupancy records and reconciled meter readings, and submit them to Finance for invoice issue. Track arrears and collections with Finance. Reconcile the meter readings taken by the FMSP, flag anomalies and losses, and provide the occupancy data for utility cost forecasts. Support and monitor the performance of the FMSP within the camp against agreed scope and SLAs. Log defects and service failures in CAFM within the agreed time, and support performance reviews. Monitor the security, pest control and waste management services within the camp, including access control and visitor management, and raise issues with the FMSP or the relevant provider. Support the canteen and laundry operator relationship by checking service and quality standards and compliance with the operating agreements. Prepare the billing basis for the operator in line with the agreed operating models, and pass it to Finance for issue. Coordinate the external food safety and hygiene inspections and close out findings with the operator. Act as a point of contact for camp residents on complaints, welfare, food quality, hygiene and general communication. Support the HSE team in implementing HSE controls in the camp. Coordinate emergency drills, maintain incident records and documentation for insurance claims, and provide input to PACDA and other regulatory inspections. Keep the accommodation tracker and CAFM/PMS records accurate. Produce the camp KPI dashboard and the camp section of the monthly operations report on occupancy, incidents, billing and collections, and risks. Provide the camp inputs to the annual operating budget, track spend against budget and put forward recommendations for improving the camp.