Citrix System Engineer – Kuwait

Responsibilities • Administer the Citrix environment (XenApp, XenMobile, XenDesktop and NetScaler) • Operate and monitor client-facing applications and critical business systems • Work with IT and operations teams on application and system support • Respond to and resolve issues related to the above systems • Provide operational and technical support to keep the Citrix server environment stable • Assist in technical support of the Citrix environment and the applications hosted on it • Mentor System Support Specialists in end-user support, ticket resolution, file-system/disk management, server installation and configuration, and procedural updates • Identify trends in reported incidents that may indicate systemic issues • Prepare and document standard operating procedures and protocols • Schedule, test and implement enhancements or new releases of server operating systems and published applications • Work with senior/lead system engineers to implement IT infrastructure designs and rollouts • Participate in on-call shifts Qualifications & Experience • Bachelor's degree in Computer/Electronics Engineering or Computer Science, or any Bachelor's degree with at least 6 years of IT experience • At least 6 years in IT-related services • Experience implementing, configuring and debugging Citrix Receiver and Worx Home on smartphones, tablets and PCs • Strong knowledge of MDX application wrapping • In-depth understanding of Citrix XenApp, StoreFront, XenMobile and other Citrix components • Very good understanding of Citrix Access Gateway and NetScaler • Advanced troubleshooting skills, applying theoretical knowledge • Strong analytical skills for root-cause analysis • Able to resolve the most complex Citrix-related issues • Fluent in English • Preferred: Citrix certifications Show more Show less

Bachelor's degree in Computer/Electronics Engineering or Computer Science, or any Bachelor's degree with at least 6 years of IT experience; At least 6 years in IT-related services; Experience implementing, configuring and debugging Citrix Receiver and Worx Home on smartphones, tablets and PCs; Strong knowledge of MDX application wrapping; In-depth understanding of Citrix XenApp, StoreFront, XenMobile and other Citrix components; Very good understanding of Citrix Access Gateway and NetScaler; Advanced troubleshooting skills, applying theoretical knowledge; Strong analytical skills for root-cause analysis; Able to resolve the most complex Citrix-related issues; Fluent in English; Preferred: Citrix certifications.

Administer the Citrix environment (XenApp, XenMobile, XenDesktop and NetScaler); Operate and monitor client-facing applications and critical business systems; Work with IT and operations teams on application and system support; Respond to and resolve issues related to the above systems; Provide operational and technical support to keep the Citrix server environment stable; Assist in technical support of the Citrix environment and the applications hosted on it; Mentor System Support Specialists in end-user support, ticket resolution, file-system/disk management, server installation and configuration, and procedural updates; Identify trends in reported incidents that may indicate systemic issues; Prepare and document standard operating procedures and protocols; Schedule, test and implement enhancements or new releases of server operating systems and published applications; Work with senior/lead system engineers to implement IT infrastructure designs and rollouts; Participate in on-call shifts.