IT Business Analyst

Department: Information Technology / Sales Operations Support Location: Dubai, UAE Reports To: Regional IT, with a functional working relationship with local BU management and Sales Operations Position Overview The BU IT Business Analyst is responsible for managing local IT operations, driving the implementation and adoption of Group IT systems, and leading digital transformation initiatives within the local business unit (BU). Acting as the key interface between the local business, Regional IT, and Group IT, this role ensures that corporate digital solutions are effectively implemented and aligned with local business requirements, while identifying opportunities to improve operational efficiency through process optimization, system integration, data analytics, automation, and AI-enabled solutions. In addition to IT service delivery and project management, the role will also provide data analytics and data governance support for business functions, particularly Sales Operations, enabling reliable reporting (PSI, etc.), actionable business insights, and data-driven decision-making. The ideal candidate combines strong IT management capabilities, business process understanding, project delivery experience, analytical skills, and a practical mindset toward digital innovation. This role requires a proactive, hands-on professional who can independently manage local IT responsibilities while translating business needs into scalable and sustainable digital solutions. Key Responsibilities 1. Group System Implementation & Local Business Enablement • Act as the primary local IT interface with Regional IT and Group IT for the rollout, implementation, upgrade, integration, and ongoing support of Group-standard business systems, including but not limited to Midea 632 system, Sales Management platforms, and other enterprise applications. • Lead local implementation activities, including business requirement gathering, process assessment, fit-gap analysis, solution validation, user acceptance testing (UAT), data preparation and migration, deployment, and post-go-live support. • Translate local business requirements into clear functional specifications and coordinate with relevant IT teams, system owners, and external vendors to deliver appropriate solutions. • Coordinate project schedules, milestones, resources, risks, issues, dependencies, and stakeholder communications to ensure timely and effective delivery. • Develop and deliver user training, maintain user documentation, and drive adoption of new systems and digital capabilities. • Monitor system performance and user feedback after implementation, identify improvement opportunities, and ensure that implemented solutions deliver measurable business value. 2. Digital Transformation & Business Process Optimization • Proactively identify business process inefficiencies, operational bottlenecks, manual activities, and opportunities for digitalization across Sales, Operations, Finance, and other relevant functions. • Work closely with business stakeholders to understand operational challenges, map existing processes, define target-state workflows, and translate business needs into digital improvement initiatives. • Promote process standardization, simplification, and best practices in alignment with Group digitalization strategies and regional IT governance requirements. • Identify opportunities for system integration, workflow automation, low-code/no-code applications, and self-service tools to improve productivity, data consistency, and operational transparency. • Assess available technology solutions, conduct feasibility studies and proof-of-concept (PoC) activities where appropriate, and recommend solutions based on business value, cost, scalability, security, and implementation effort. • Establish project priorities and maintain a roadmap of local digital initiatives aligned with BU business objectives and Regional IT priorities. • Track project outcomes and business benefits, including time savings, reduced manual effort, improved process accuracy, increased system adoption, and enhanced management visibility. 3. Data Analytics, Business Intelligence & Data Governance • Support Sales Operations and other business functions in consolidating, analyzing, and interpreting data from Midea system, local Sales tools, customer data, and other relevant sources, including Excel files and offline records. • Develop and maintain management reports, KPI dashboards, data trackers, and analytical reports using appropriate tools such as Excel, Power BI, QBI, or equivalent platforms. Qualifications & Experience: 1. Education and Professional Experience • Bachelor's degree or above in Computer Science, Business Information Systems, Data Analytics, or a related discipline. • Typically, 5–8 years of relevant experience in IT management, business systems implementation, digital transformation, business analysis, or a combination of these areas. • Demonstrated experience in implementing or supporting enterprise business systems, preferably ERP, CRM, sales management, or other commercial applications. • Proven experience coordinating cross-functional projects, managing stakeholders, and delivering system implementations or process improvement initiatives. • Practical experience in data analysis, reporting, data quality management, and business performance monitoring. • Experience in a multinational company or a regional business environment is preferred. 2. Technical & Functional Competencies • Enterprise systems: Understanding of ERP, CRM, business applications, system integration, and enterprise IT operating models. • Project delivery: Ability to manage project scope, requirements, schedules, testing, risks, issues, deployment, change management, and post-implementation support. • Data analytics: Proficiency in Excel and experience with Power BI or equivalent business intelligence tools; SQL and data transformation capabilities are preferred. • Data governance: Understanding of data quality management, master data, KPI definitions, reporting standards, and data ownership. • Digital automation: Practical knowledge of workflow automation, low-code/no-code platforms, and process improvement methodologies. • AI applications: Familiarity with enterprise AI tools and LLM-based applications, with the ability to identify use cases, develop or coordinate PoCs, and evaluate business value. • IT operations: Working knowledge of endpoint management, identity and access management, networking fundamentals, cybersecurity, IT asset management, and end-user support. • IT governance: Understanding of IT policies, information security controls, data privacy, vendor management, and technology risk management. About Midea Midea Group is the world’s largest manufacturer of consumer appliances and major appliances. It offers household and commercial air conditioning appliances, refrigeration, laundry, and large cooking appliances, kitchen appliances, water appliances, vacuum appliances, small domestic appliances, and lighting. Midea offer one of the widest-ranging product portfolios, from mass-market products to premium goods. Midea also carry

Bachelor's degree or above in Computer Science, Business Information Systems, Data Analytics, or a related discipline. Typically, 5–8 years of relevant experience in IT management, business systems implementation, digital transformation, business analysis, or a combination of these areas. Demonstrated experience in implementing or supporting enterprise business systems, preferably ERP, CRM, sales management, or other commercial applications. Proven experience coordinating cross-functional projects, managing stakeholders, and delivering system implementations or process improvement initiatives. Practical experience in data analysis, reporting, data quality management, and business performance monitoring. Experience in a multinational company or a regional business environment is preferred.

1. Group System Implementation & Local Business Enablement: Act as the primary local IT interface with Regional IT and Group IT for the rollout, implementation, upgrade, integration, and ongoing support of Group-standard business systems, including but not limited to Midea 632 system, Sales Management platforms, and other enterprise applications. Lead local implementation activities, including business requirement gathering, process assessment, fit-gap analysis, solution validation, user acceptance testing (UAT), data preparation and migration, deployment, and post-go-live support. Translate local business requirements into clear functional specifications and coordinate with relevant IT teams, system owners, and external vendors to deliver appropriate solutions. Coordinate project schedules, milestones, resources, risks, issues, dependencies, and stakeholder communications to ensure timely and effective delivery. Develop and deliver user training, maintain user documentation, and drive adoption of new systems and digital capabilities. Monitor system performance and user feedback after implementation, identify improvement opportunities, and ensure that implemented solutions deliver measurable business value. 2. Digital Transformation & Business Process Optimization: Proactively identify business process inefficiencies, operational bottlenecks, manual activities, and opportunities for digitalization across Sales, Operations, Finance, and other relevant functions. Work closely with business stakeholders to understand operational challenges, map existing processes, define target-state workflows, and translate business needs into digital improvement initiatives. Promote process standardization, simplification, and best practices in alignment with Group digitalization strategies and regional IT governance requirements. Identify opportunities for system integration, workflow automation, low-code/no-code applications, and self-service tools to improve productivity, data consistency, and operational transparency. Assess available technology solutions, conduct feasibility studies and proof-of-concept (PoC) activities where appropriate, and recommend solutions based on business value, cost, scalability, security, and implementation effort. Establish project priorities and maintain a roadmap of local digital initiatives aligned with BU business objectives and Regional IT priorities. Track project outcomes and business benefits, including time savings, reduced manual effort, improved process accuracy, increased system adoption, and enhanced management visibility. 3. Data Analytics, Business Intelligence & Data Governance: Support Sales Operations and other business functions in consolidating, analyzing, and interpreting data from Midea system, local Sales tools, customer data, and other relevant sources, including Excel files and offline records. Develop and maintain management reports, KPI dashboards, data trackers, and analytical reports using appropriate tools such as Excel, Power BI, QBI, or equivalent platforms.