Operations Manager -Remittance

Responsibilities • Remittance Operations & Transaction Management • Oversee the day-to-day processing of inbound and outbound remittance transactions across all active corridors • Ensure transactions are executed within defined SLAs, with a focus on speed, accuracy, and reliability • Monitor transaction queues, identify exceptions, and ensure timely resolution of failed or delayed transfers • Manage the end-to-end remittance lifecycle including initiation, processing, settlement, and reconciliation • Manage relationships with correspondent banks, exchange houses, payout partners, and aggregators across key remittance corridors • Monitor corridor performance including success rates, payout TAT, and partner uptime, taking corrective action where needed • Identify and onboard new payout partners to expand corridor coverage and improve service competitiveness • Conduct regular partner performance reviews and SLA assessments • Ensure all remittance operations comply with applicable central bank regulations, FATF guidelines, and cross-border payment rules in each operating corridor • Coordinate with the compliance team to maintain up-to-date AML, KYC, and sanctions screening processes for remittance transactions • Support regulatory reporting, audits, and examinations related to remittance operations • Ensure adherence to foreign exchange regulations and licensing requirements across all corridors • Reconciliation & Settlement • Oversee daily reconciliation of remittance transactions across all corridors and settlement accounts • Manage nostro account positions and ensure timely funding to payout partners • Identify and resolve reconciliation breaks, funding shortfalls, and settlement discrepancies in a timely manner • Work with the finance team to manage FX exposure and optimize funding strategies • Monitor remittance transactions for suspicious patterns, fraud indicators, and high-risk behavior • Work with the fraud and compliance teams to implement controls that minimize exposure to financial crime • Maintain and regularly review fraud detection rules and transaction limits for remittance flows • Investigate and resolve fraud-related transaction disputes and escalations • Define and maintain SOPs for all remittance operational processes including onboarding, processing, exceptions, and escalations • Drive process automation and digitization initiatives to reduce manual effort, improve turnaround time, and enhance accuracy • Prepare regular MIS reports, operational dashboards, and performance summaries for senior management • Lead root cause analysis for operational failures and implement preventive measures • Lead, mentor, and manage a team of remittance operations executives and analysts • Set clear performance targets, conduct regular reviews, and build a culture of ownership and continuous improvement • Coordinate cross-functionally with product, technology, compliance, and finance teams to support business growth Key Skills and Attributes • Strong expertise in cross-border payment operations, remittance processing, and international money transfer frameworks • Thorough understanding of correspondent banking, nostro account management, and multi-currency settlement • Solid knowledge of AML, KYC, sanctions screening, and FATF compliance requirements for remittance • Experience working with remittance platforms, payment hubs, or money transfer systems • Excellent reconciliation and exception management skills • Strong analytical and data interpretation skills with experience in MIS and operational reporting • Effective vendor and partner management with a track record of maintaining high-performing corridor relationships • Ability to manage operational escalations and crisis situations with composure and decisiveness Qualification • Bachelor’s degree in business administration, Finance, Economics, or a related field • MBA or postgraduate qualification in Finance or International Business is preferred • Certifications in payments or compliance (e.g., CAMS, Certified Payments Professional, or equivalent) are an added advantage • Minimum 6–10 years of experience in remittance operations, cross-border payments, or international money transfers • At least 2–3 years in a managerial or team leadership role within a remittance or payments operations unit • Prior experience with a fintech, exchange house, digital remittance platform, or bank's remittance division is strongly preferred • Hands-on experience with multi-corridor management, nostro reconciliation, and regulatory compliance for cross-border payments is essentials Show more Show less