Junior Product Manager (remittance)

Role Summary We are looking for a motivated Junior Product Manager to support the development and enhancement of our remittance products and services. This role will work closely with Product Managers, Engineering, Operations, Compliance, and external partners to improve the customer experience across domestic and international money transfers. The Junior Product Manager will contribute to customer discovery, product delivery, and continuous product improvement while developing a strong understanding of the remittance ecosystem, regulatory requirements, and payment technologies. This role is ideal for someone looking to build a career in Product Management within fintech and digital payments. Key Responsibilities • Discover Customer Value • Conduct customer interviews and gather user feedback to understand customer needs, behaviours, and pain points throughout the remittance journey. • Analyse customer data, product metrics, and market trends to identify opportunities for improving the remittance experience. • Support competitor analysis and industry research to identify emerging trends and customer expectations. • Develop an understanding of customer Jobs to Be Done and apply customer insights to product enhancements. • Define Product Direction • Support Product Managers in defining product priorities and roadmap initiatives. • Assist in documenting business requirements, user stories, and functional specifications. • Contribute to feature prioritisation by balancing customer needs, operational considerations, and business objectives. • Help define success metrics for new features and enhancements. • Build an understanding of how remittance products create customer and commercial value. • Deliver Valuable Outcomes • Support the end-to-end delivery of remittance product enhancements and new features. • Own the delivery of smaller initiatives under the guidance of a Product Manager. • Prioritise and maintain the product backlog. • Work closely with Engineering, Design, Operations, Compliance, Risk, and Customer Support throughout the product lifecycle. • Coordinate User Acceptance Testing (UAT), release readiness, and post-launch monitoring. • Measure feature performance using data and customer feedback to recommend continuous improvements. • Assist in running product experiments and preparing Initiative Review Approvals (IRA) with support. • Lead Through Influence • Build effective relationships with cross-functional teams and key stakeholders. • Facilitate discussions within the product squad to ensure alignment on priorities. • Support collaboration with Operations, Compliance, Finance, Risk, Customer Support, and external remittance partners. • Help resolve straightforward delivery challenges through collaboration and effective communication. • Contribute positively to a customer-focused and high-performing product culture. • Communicate with Clarity & Ownership • Prepare clear product documentation, user stories, process flows, and release notes. • Present product updates and progress confidently to internal stakeholders. • Keep stakeholders informed on delivery status, risks, and dependencies. • Take ownership of assigned initiatives and deliver against agreed timelines. • Continuously seek feedback and demonstrate a willingness to learn and improve. Qualifications Education • Bachelor's degree in Business, Finance, Computer Science, Engineering, Economics, or a related field. Experience • 1–3 years of experience in Product Management, Business Analysis, Project Management, Payments, FinTech, Banking, or a related role. • Exposure to remittance, payments, digital wallets, banking, or financial services is preferred. • Experience working within Agile product teams is an advantage. Skills & Competencies Customer Focus • Curious about customer problems and motivated to improve customer experiences. • Able to conduct customer research and translate insights into product improvements. Analytical Thinking • Comfortable analysing product metrics, customer behaviour, and operational data. • Strong problem-solving and critical thinking skills. Product Delivery • Basic understanding of Agile product development principles. • Ability to manage multiple priorities and coordinate delivery activities. • Strong attention to detail and organisational skills. Collaboration • Builds effective relationships across technical and business teams. • Comfortable working with Engineering, Design, Operations, Compliance, and external partners. Communication • Excellent written and verbal communication skills. • Able to communicate ideas clearly to both technical and non-technical audiences. Ownership • Takes accountability for assigned work and follows through on commitments. • Demonstrates initiative, curiosity, and a growth mindset. Preferred Qualifications • Exposure to international remittances, payments, digital wallets, or banking products. • Basic understanding of payment rails, foreign exchange (FX), AML/KYC processes, and regulatory requirements affecting remittance products. • Familiarity with Agile tools such as Jira and Confluence. • Experience working in a fintech or digital financial services environment. A Successful Junior Product Manager • Independently conducts customer interviews and synthesises insights into product opportunities. • Contributes meaningfully to roadmap discussions and feature prioritisation. • Owns the delivery of smaller remittance initiatives while measuring customer outcomes. • Builds trusted relationships within the product squad and collaborates effectively across functions. • Communicates clearly, demonstrates ownership, and continuously improves through feedback and experimentation. Show more Show less