ServiceNow Engineer

Key Responsibilities The ServiceNow Engineer is responsible for designing, configuring, developing, integrating, and supporting the ServiceNow platform. The role ensures that ServiceNow solutions meet business and technical requirements while maintaining platform stability, security, performance, and scalability. · Configure, test, deploy, and maintain ServiceNow applications and modules · Support ServiceNow CSM and ITSM capabilities · Configure forms, fields, tables, roles, groups, assignment rules, SLAs, reports, and dashboards. · Translate approved business requirements and user stories into scalable technical solutions. · Participate in requirement workshops and provide technical recommendations. · Perform unit testing, integration testing, defect resolution, and deployment support. · Troubleshoot platform issues and conduct root-cause analysis. · Monitor platform health, performance, integrations, scheduled jobs, and system logs. · Maintain technical documentation, configuration records, deployment procedures, and support guides. · Provide technical support and knowledge transfer to administrators, support teams, and business users. · Coordinate with business analysts, product owners, QA teams, infrastructure teams, security teams, and implementation partners. · Identify opportunities for automation, platform optimization, and improved user experience. · Support production incidents and participate in on-call activities when required.

Configure, test, deploy, and maintain ServiceNow applications and modules; Support ServiceNow CSM and ITSM capabilities; Configure forms, fields, tables, roles, groups, assignment rules, SLAs, reports, and dashboards; Translate approved business requirements and user stories into scalable technical solutions; Participate in requirement workshops and provide technical recommendations; Perform unit testing, integration testing, defect resolution, and deployment support; Troubleshoot platform issues and conduct root-cause analysis; Monitor platform health, performance, integrations, scheduled jobs, and system logs; Maintain technical documentation, configuration records, deployment procedures, and support guides; Provide technical support and knowledge transfer to administrators, support teams, and business users; Coordinate with business analysts, product owners, QA teams, infrastructure teams, security teams, and implementation partners; Identify opportunities for automation, platform optimization, and improved user experience; Support production incidents and participate in on-call activities when required.