Account Manager – Retention

Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market. Our Team We love working together, being creative, and doing things differently! Our team is made up of people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart, we're really good at coming up with new ideas. Our core values & Principles • Innovation – We’re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation. • Customer Centricity – We put the customer at the core of every decision and action. • Adaptability - Being able to adapt quickly to changing market conditions and customer needs. • Empowerment & Collaboration – Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration. • Ethical Excellence - We perform within the highest ethical standard. Job Summary The Account Manager will manage retention for an assigned portfolio of clients, taking ownership of the process from initial outreach to contract signing. The role requires proactively contacting clients at least three months before their contracts expire, understanding their needs, negotiating renewal terms, and coordinating internally to complete renewals on time. What will you be doing? • Initiate renewal discussions with clients. • Manage the complete renewal process, from initial contact through approvals, negotiation, and contract completion. • Understand clients’ needs, address objections, and clearly communicate the value of renewing with Rize. • Negotiate renewal terms within approved company policies and pricing guidelines. • Coordinate with internal teams to obtain renewal eligibility decisions and required approvals. • Liaise with landlords and brokers, where required, to confirm terms and finalize renewals. • Work closely with the Customer Experience team to resolve outstanding issues that may affect a client’s decision to renew. • Maintain an accurate retention pipeline in the CRM, including contact history, client feedback, expected closing dates, and next steps. • Identify clients at risk of leaving and take proactive action to improve retention. • Record reasons for non-renewal and recommend improvements to the renewal process. • Provide regular reports on retention performance, forecasts, and key challenges. You're a perfect match if you have • 1-2 proven years of experience in account management, client relationship management, or customer retention. • Strong sales experience, with a demonstrated ability to achieve targets and close deals. • Experience in real estate, property leasing, financial services, or subscription-based businesses is preferred. • Excellent negotiation, objection-handling, and relationship-building skills. • Strong communication skills in Arabic; proficiency in English is preferred. • Ability to manage multiple accounts, follow up consistently, and meet deadlines. • Experience using CRM systems and maintaining accurate client records. • Ability to collaborate effectively with Customer Experience, Credit Assessment, and other internal teams. Benefits What do we offer? • Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry. • Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture. • Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess. • Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution. • Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment. • Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize. • Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated. Show more Show less

1-2 proven years of experience in account management, client relationship management, or customer retention. Strong sales experience, with a demonstrated ability to achieve targets and close deals. Experience in real estate, property leasing, financial services, or subscription-based businesses is preferred. Excellent negotiation, objection-handling, and relationship-building skills. Strong communication skills in Arabic; proficiency in English is preferred. Ability to manage multiple accounts, follow up consistently, and meet deadlines. Experience using CRM systems and maintaining accurate client records. Ability to collaborate effectively with Customer Experience, Credit Assessment, and other internal teams.

Initiate renewal discussions with clients. Manage the complete renewal process, from initial contact through approvals, negotiation, and contract completion. Understand clients’ needs, address objections, and clearly communicate the value of renewing with Rize. Negotiate renewal terms within approved company policies and pricing guidelines. Coordinate with internal teams to obtain renewal eligibility decisions and required approvals. Liaise with landlords and brokers, where required, to confirm terms and finalize renewals. Work closely with the Customer Experience team to resolve outstanding issues that may affect a client’s decision to renew. Maintain an accurate retention pipeline in the CRM, including contact history, client feedback, expected closing dates, and next steps. Identify clients at risk of leaving and take proactive action to improve retention. Record reasons for non-renewal and recommend improvements to the renewal process. Provide regular reports on retention performance, forecasts, and key challenges.