Sr. Account Manager

About the company Jisr is Saudi Arabia’s leading HR and payroll platform, helping organisations digitise people operations and stay compliant with local regulations. Our platform serves fast growing SMB, mid market and enterprise customers across the Kingdom and wider GCC, giving HR and finance teams the tools they need to hire, manage and pay people with confidence. As we scale our go to market engine for 2026 and beyond, we are building a modern, high performing SDR organisation that sets the standard for pipeline excellence in the region. This is an opportunity to join at a pivotal phase of growth, where your work will directly influence our success and help shape the next generation of talent within Jisr. About the Role We're hiring a Senior Account Manager to own and grow our largest, most strategic accounts. You'll be the primary relationship owner for a portfolio of large enterprise accounts — deepening trust with existing stakeholders, uncovering expansion opportunities, and navigating complex organizations on both sides (the customer's and our own) to keep these accounts healthy, growing, and referenceable. This is a farming-focused role: the priority is growing what we already have, not chasing new logos. Key Responsibilities Own a portfolio of large/enterprise accounts as the primary point of contact and trusted advisor. Own a portfolio of large/enterprise accounts as the primary point of contact and trusted advisor. Build and execute account growth plans — identify upsell, cross-sell, and expansion opportunities (whitespace mapping) within each account. Build and execute account growth plans — identify upsell, cross-sell, and expansion opportunities (whitespace mapping) within each account. Map and manage relationships across multiple stakeholders in each account, including economic buyers, champions, end users, procurement, and C-level executives. Map and manage relationships across multiple stakeholders in each account, including economic buyers, champions, end users, procurement, and C-level executives. Track product usage and adoption, and use SaaS metrics (NRR, churn, seat/usage expansion) to proactively manage account health. Track product usage and adoption, and use SaaS metrics (NRR, churn, seat/usage expansion) to proactively manage account health. Navigate and resolve customer problems by working cross-functionally with internal teams — Customer Success, Product, Support, and Finance — escalating without damaging relationships on either side. Navigate and resolve customer problems by working cross-functionally with internal teams — Customer Success, Product, Support, and Finance — escalating without damaging relationships on either side. Lead negotiations on renewals, expansions, and commercial terms for large, complex accounts. Lead negotiations on renewals, expansions, and commercial terms for large, complex accounts. Represent the voice of the customer internally, and advocate for company decisions externally when needed. Represent the voice of the customer internally, and advocate for company decisions externally when needed. Maintain accurate account plans and pipeline records in the CRM. Maintain accurate account plans and pipeline records in the CRM. What You'll Need Must-have: Saudi National. Saudi National. 5-8 years of B2B sales or account management experience. 5-8 years of B2B sales or account management experience. SaaS / software solution sales experience. SaaS / software solution sales experience. Proven track record of growing (farming) existing accounts — not just closing new business. Proven track record of growing (farming) existing accounts — not just closing new business. Experience navigating multi-stakeholder enterprise accounts, both internally and externally. Experience navigating multi-stakeholder enterprise accounts, both internally and externally. Nice-to-have: Bilingual Arabic / English. Bilingual Arabic / English. Experience with CRM / account-planning tools (Salesforce, Gainsight, HubSpot, or similar). Experience with CRM / account-planning tools (Salesforce, Gainsight, HubSpot, or similar). What Success Looks Like Net revenue retention and expansion revenue across the account portfolio. Net revenue retention and expansion revenue across the account portfolio. Account health scores and usage/adoption trends. Account health scores and usage/adoption trends. Executive relationship coverage across key accounts. Executive relationship coverage across key accounts. Renewal rate for the assigned portfolio. Renewal rate for the assigned portfolio.

Must-have: Saudi National. 5-8 years of B2B sales or account management experience. SaaS / software solution sales experience. Proven track record of growing (farming) existing accounts — not just closing new business. Experience navigating multi-stakeholder enterprise accounts, both internally and externally. Nice-to-have: Bilingual Arabic / English. Experience with CRM / account-planning tools (Salesforce, Gainsight, HubSpot, or similar).

Own a portfolio of large/enterprise accounts as the primary point of contact and trusted advisor. Build and execute account growth plans — identify upsell, cross-sell, and expansion opportunities (whitespace mapping) within each account. Map and manage relationships across multiple stakeholders in each account, including economic buyers, champions, end users, procurement, and C-level executives. Track product usage and adoption, and use SaaS metrics (NRR, churn, seat/usage expansion) to proactively manage account health. Navigate and resolve customer problems by working cross-functionally with internal teams — Customer Success, Product, Support, and Finance — escalating without damaging relationships on either side. Lead negotiations on renewals, expansions, and commercial terms for large, complex accounts. Represent the voice of the customer internally, and advocate for company decisions externally when needed. Maintain accurate account plans and pipeline records in the CRM.