Regional Service Manager

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. Position Objective Lead and manage the after sales business & service operations for assigned overseas regions/markets. Drive dealer network development, service capability improvement, customer satisfaction, parts & service revenue, warranty & quality control, and regional after sales strategy execution to ensure OEM brand reputation, market competitiveness and sustainable business growth. Key Objectives: • Develop and implement regional after sales strategy & business plan in line with OEM global/headquarter targets. • Manage and develop overseas dealer service network: appointment, audit, training, performance evaluation and improvement. • Lead regional service capability building: technician & service advisor training, service process standardization, tool & equipment promotion. • Manage regional warranty policy, claim audit, quality feedback and field issues tracking & closure. • Monitor and improve Customer Satisfaction (CSI/NPS) and handle critical customer/escalated complaints. • Manage service campaigns, recall/field action, technical support and service operation compliance in the region. • Collect market & competitor after sales information; provide feedback to HQ for product & service improvement. • Lead cross-functional coordination (product, logistics, quality, finance) to ensure regional after sales operation efficiency. Job Requirements & Qualifications • Bachelor’s degree or above; Automotive Engineering, Mechanical, Business Management or related. • 5+ years of after sales working experience in automotive OEM, preferably with overseas market / export / international after sales experience. • Deep understanding of automotive after sales: dealer service management, warranty, technical support, parts supply, service training & CSI. • Proven experience in overseas region management, dealer development and performance improvement. • Strong business acumen, KPI driven, project management and problem-solving skills. • Fluent in written and spoken English; Arabic is a plus. • Willing to take long-term overseas assignments or frequent overseas business travel and adapt to cross-cultural working environment. • Good communication, negotiation, presentation and cross-team collaboration skills. • Familiar with MS Office; experience in automotive DMS/after sales systems is preferred. Show more Show less

Bachelor’s degree or above; Automotive Engineering, Mechanical, Business Management or related. 5+ years of after sales working experience in automotive OEM, preferably with overseas market / export / international after sales experience. Deep understanding of automotive after sales: dealer service management, warranty, technical support, parts supply, service training & CSI. Proven experience in overseas region management, dealer development and performance improvement. Fluent in written and spoken English; Arabic is a plus. Willing to take long-term overseas assignments or frequent overseas business travel and adapt to cross-cultural working environment. Good communication, negotiation, presentation and cross-team collaboration skills. Familiar with MS Office; experience in automotive DMS/after sales systems is preferred.

Lead and manage the after sales business & service operations for assigned overseas regions/markets. Drive dealer network development, service capability improvement, customer satisfaction, parts & service revenue, warranty & quality control, and regional after sales strategy execution to ensure OEM brand reputation, market competitiveness and sustainable business growth. Develop and implement regional after sales strategy & business plan in line with OEM global/headquarter targets. Manage and develop overseas dealer service network: appointment, audit, training, performance evaluation and improvement. Lead regional service capability building: technician & service advisor training, service process standardization, tool & equipment promotion. Manage regional warranty policy, claim audit, quality feedback and field issues tracking & closure. Monitor and improve Customer Satisfaction (CSI/NPS) and handle critical customer/escalated complaints. Manage service campaigns, recall/field action, technical support and service operation compliance in the region. Collect market & competitor after sales information; provide feedback to HQ for product & service improvement. Lead cross-functional coordination (product, logistics, quality, finance) to ensure regional after sales operation efficiency.