Call Centre Agent / Customer Service Representative

• Call Centre Agent / Customer Service Representative • Location: Dubai, UAE • Employment Type: Outsourced – 6-Month Contract • Salary: AED 4,000 per month • Working Days: 5 days per week • Joining: Immediate Joiners Only We are looking for an experienced Call Centre Agent / Customer Service Representative to handle customer queries across calls, chat, and email while ensuring a high standard of service delivery and customer satisfaction. Key Responsibilities • Assist customers with inquiries, complaints, and service requests through calls, chat, and email. • Handle inbound and/or outbound calls professionally and courteously. • Provide accurate information and resolve customer concerns in a timely manner. • Troubleshoot basic technical/application-related issues. • Escalate complex issues to the relevant teams when required. • Maintain accurate customer interaction records in the system/CRM. • Follow up on pending cases and ensure timely closure. • Meet defined service quality, productivity, response-time, and customer satisfaction KPIs. • Maintain a positive and professional customer experience at all times. Requirements • Previous experience in Customer Service / Call Centre / Contact Centre is mandatory. • Strong verbal and written communication skills. • Good customer-handling and problem-solving ability. • Comfortable handling calls, chat, and email support. • Ability to manage complaints and difficult customer situations professionally. • Basic technical troubleshooting skills preferred. • Good computer literacy and familiarity with CRM/customer-support systems. • Ability to work in a fast-paced environment. • Immediate availability is mandatory. Skills Customer Service, Call Centre, Contact Centre, Customer Support, Customer Experience, Inbound Calls, Outbound Calls, Call Handling, Email Support, Chat Support, Complaint Resolution, Customer Queries, Problem Solving, Technical Support, CRM, Customer Satisfaction, Escalation Management, Case Management, Service Quality, Customer Engagement, Communication Skills, Multichannel Support, Customer Retention, Troubleshooting. Suggested Job Titles • Call Centre Agent • Customer Service Representative • Customer Support Executive • Call Centre Executive • Contact Centre Agent • Customer Service Executive • Customer Care Representative • Customer Support Representative • Inbound Call Centre Agent • Customer Experience Executive Show more Show less

Previous experience in Customer Service / Call Centre / Contact Centre is mandatory. Strong verbal and written communication skills. Good customer-handling and problem-solving ability. Comfortable handling calls, chat, and email support. Ability to manage complaints and difficult customer situations professionally. Basic technical troubleshooting skills preferred. Good computer literacy and familiarity with CRM/customer-support systems. Ability to work in a fast-paced environment. Immediate availability is mandatory.

Assist customers with inquiries, complaints, and service requests through calls, chat, and email. Handle inbound and/or outbound calls professionally and courteously. Provide accurate information and resolve customer concerns in a timely manner. Troubleshoot basic technical/application-related issues. Escalate complex issues to the relevant teams when required. Maintain accurate customer interaction records in the system/CRM. Follow up on pending cases and ensure timely closure. Meet defined service quality, productivity, response-time, and customer satisfaction KPIs. Maintain a positive and professional customer experience at all times.