Customer Service Representative

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team in Dubai. The successful candidate will assist customers with inquiries, provide accurate information about products and services, resolve complaints, and ensure a positive customer experience across different communication channels. The ideal candidate should have strong communication skills, a helpful attitude, basic computer knowledge, and the ability to handle customer requests efficiently while maintaining high service standards. Key Responsibilities • Respond to customer inquiries by telephone, email, live chat, and other company-approved communication channels. • Provide accurate information about company products, services, policies, and procedures. • Listen carefully to customer concerns and identify suitable solutions. • Handle complaints professionally and escalate complex issues to the appropriate department. • Follow up with customers to ensure their questions and concerns have been addressed. • Maintain a polite, professional, and helpful approach in every interaction. Requirements Educational Qualifications • High school diploma or equivalent is preferred. • Diploma or bachelor's degree in Business Administration, Communications, Marketing, or a related field is an advantage. • Customer service or call centre training is beneficial. Experience Requirements • Previous experience as a Customer Service Representative, Customer Support Executive, Call Centre Agent, or similar role is preferred. • Experience handling customer inquiries, complaints, and service requests is an advantage. • Familiarity with CRM software, ticketing systems, or customer databases is beneficial. • Freshers with strong communication skills and a willingness to learn may also apply. • UAE work experience is preferred but not mandatory. Benefits • Competitive Salary • Employment Visa • Medical Insurance • Annual Leave • Paid Public Holidays • Overtime Pay, where applicable • Performance-Based Incentives, if offered • Accommodation or Accommodation Allowance, if provided • Transportation or Transportation Allowance, if provided • End-of-Service Benefits • Training and Development • Career Growth Opportunities • Professional Working Environment • Other benefits according to company policy and applicable UAE Labour Law Show more Show less

Educational Qualifications: High school diploma or equivalent preferred. Diploma or bachelor's degree in Business Administration, Communications, Marketing, or a related field is an advantage. Customer service or call centre training is beneficial. Experience Requirements: Previous experience as a Customer Service Representative, Customer Support Executive, Call Centre Agent, or similar role is preferred. Experience handling customer inquiries, complaints, and service requests is an advantage. Familiarity with CRM software, ticketing systems, or customer databases is beneficial. Freshers with strong communication skills and a willingness to learn may also apply. UAE work experience is preferred but not mandatory.

Key Responsibilities: Respond to customer inquiries by telephone, email, live chat, and other company-approved communication channels. Provide accurate information about company products, services, policies, and procedures. Listen carefully to customer concerns and identify suitable solutions. Handle complaints professionally and escalate complex issues to the appropriate department. Follow up with customers to ensure their questions and concerns have been addressed. Maintain a polite, professional, and helpful approach in every interaction.