Customer Service Specialist (EMIRATI)

About the role

Responsibilities

• Inbound Calls
• 1. Answer incoming calls on time and friendly manner.
• 2. Schedule orders as per the customer’s request.
• 3. Evaluate escalations and complaints of the callers and provide proper solutions.
• 4. Boost customer loyalty by offering a proper experience over the phone.
• Emails
• 1. Handle emails and respond within 24 hours SLA.
• 2. Escalate customer complaints.
• 3. Respond to the needs of customers and provide personalized service

Skills

• Customer service
• Inbound call handling
• Email correspondence
• SLA compliance
• Escalation management
• Complaint resolution
• Order scheduling
• Customer loyalty
• Personalized service