Emirati Customer Service Specialist

Working Days: 5 Days from office Working Hours: 6 Hours(1 hour lunch break) Salary: AED 6,000 plus NAFIS Responsibilities: Inbound Calls 1. Answer incoming calls on time and friendly manner. 2. Schedule orders as per the customer’s request. 3. Evaluate escalations and complaints of the callers and provide proper solutions. 4. Boost customer loyalty by offering a proper experience over the phone. Emails 1. Handle emails and respond within 24 hours SLA. 2. Escalate customer complaints. 3. Respond to the needs of customers and provide personalized service Show more Show less

Inbound Calls: 1. Answer incoming calls on time and friendly manner. 2. Schedule orders as per the customer’s request. 3. Evaluate escalations and complaints of the callers and provide proper solutions. 4. Boost customer loyalty by offering a proper experience over the phone. Emails: 1. Handle emails and respond within 24 hours SLA. 2. Escalate customer complaints. 3. Respond to the needs of customers and provide personalized service.