Public Relations Officer (PRO)

Position: Public Relations Officer (PRO) – KSA Department: Human Resources Location: Saudi Arabia Reports to: Country Manager – KSA Company: Sharaf DG – Retail Job Purpose: To manage and coordinate all government-related activities for Sharaf DG KSA, ensuring timely processing of employee documentation, government transactions, visas, work permits, contracts, and regulatory requirements in line with Saudi labour and immigration regulations. Key Responsibilities • Government Relations & Compliance • Liaise with relevant Saudi government authorities and platforms, including MHRSD, Qiwa, GOSI, Muqeem, Absher, Mudad, and other applicable government entities. • Manage day-to-day government transactions and ensure timely completion of all required processes. • Monitor regulatory changes and highlight relevant compliance requirements to HR management. • Visa & Immigration Management • Process employment visas, visa issuance, renewals, transfers, exit/re-entry, final exit, and related immigration requirements. • Coordinate employee Iqama issuance and renewal. • Ensure timely completion of employee immigration and residency-related formalities. • Maintain accurate records and monitor expiry dates to avoid penalties or compliance issues. • Qiwa & Labour Compliance • Manage employee contracts and related transactions through Qiwa. • Coordinate contract creation, updates, renewals, transfers, and employee acceptance where applicable. • Support compliance with Saudi Labour Law and MHRSD requirements. • Maintain accurate employee records and government documentation. • GOSI & Government Platforms • Coordinate employee registration, updates, and other required transactions through GOSI. • Ensure employee information is accurately maintained across relevant government platforms. • Coordinate with Payroll/Finance for any government-related employee data discrepancies. • Saudization / Nitaqat Compliance • Support HR in monitoring Saudization requirements and compliance. • Maintain accurate records of Saudi and non-Saudi employees. • Coordinate government transactions related to Saudi employees and support HR in meeting applicable localization requirements. • Employee Documentation • Maintain and monitor employee Iqama, passport, visa, work permit, contracts, and other statutory documents. • Track document expiry dates and initiate renewals well in advance. • Ensure employee records are complete, accurate, and properly maintained. • Employee Movement & Separation • Process government formalities related to new joiners, transfers, sponsorship changes, resignations, terminations, final exit, and other employee movements. • Coordinate with HR, Payroll, Operations, and relevant stakeholders to ensure smooth completion of employee transactions. • Government Inspections & Audits • Support HR and management during government inspections and audits. • Ensure all required employee and company documents are readily available. • Immediately escalate any compliance gaps, penalties, or potential regulatory risks. • Government Correspondence & Reporting • Prepare and submit government applications, letters, forms, and supporting documents. • Maintain proper records of government transactions, approvals, receipts, and correspondence. • Provide regular status reports on pending government transactions and compliance matters. • HR & Retail Operations Support • Provide PRO support to retail stores and HR for employee-related government requirements. • Coordinate with Store Managers and Operations teams for employee documentation and compliance matters. • Support the HR team on ad-hoc government and employee-related requirements. Key Competencies • Saudi Government Relations & Regulatory Knowledge • Qiwa / MHRSD Knowledge • GOSI & Muqeem Knowledge • Saudi Labour Law Awareness • Saudization / Nitaqat Compliance • Documentation & Record Management • Stakeholder Management • Communication & Follow-up • Attention to Detail, Problem Solving, Time Management • Confidentiality & Integrity Qualification & Experience • Bachelor's degree or relevant professional qualification preferred. • 3–5 years of relevant PRO/Government Relations experience in Saudi Arabia. • Strong practical knowledge of Qiwa, GOSI, Muqeem, Absher, Mudad, and other relevant government platforms. • Good understanding of Saudi Labour Law and immigration processes. • Experience in the retail, FMCG, hospitality, or other high-volume manpower environment will be preferred. • Strong coordination and follow-up skills. • Ability to manage multiple government transactions within strict timelines. • Arabic language skills will be an advantage. Key Performance Indicators (KPIs) • Timely completion of government transactions. • Zero avoidable penalties due to delays or documentation gaps. • Timely renewal of Iqama, work permits, visas, and other statutory documents. • Accuracy of employee information across government platforms. • Qiwa contract completion and compliance. • GOSI and government record accuracy. • Support for Saudization compliance. • Timely resolution of government-related issues. • Effective support during government inspections and audits. Show more Show less

Bachelor's degree or relevant professional qualification preferred. 3–5 years of relevant PRO/Government Relations experience in Saudi Arabia. Strong practical knowledge of Qiwa, GOSI, Muqeem, Absher, Mudad, and other relevant government platforms. Good understanding of Saudi Labour Law and immigration processes. Experience in the retail, FMCG, hospitality, or other high-volume manpower environment will be preferred. Strong coordination and follow-up skills. Ability to manage multiple government transactions within strict timelines. Arabic language skills will be an advantage.

Government Relations & Compliance: Liaise with relevant Saudi government authorities and platforms (MHRSD, Qiwa, GOSI, Muqeem, Absher, Mudad, etc.); manage day-to-day government transactions; monitor regulatory changes. Visa & Immigration Management: Process employment visas, visa issuance, renewals, transfers, exit/re-entry, final exit; coordinate Iqama issuance/renewal; ensure timely immigration and residency formalities; maintain records and monitor expiry dates. Qiwa & Labour Compliance: Manage employee contracts and related transactions; coordinate contract creation, updates, renewals, transfers, and acceptance where applicable; support compliance with Saudi Labour Law and MHRSD; maintain accurate records. GOSI & Government Platforms: Coordinate employee registration and updates; ensure information maintained across platforms; coordinate with Payroll/Finance for data discrepancies. Saudization / Nitaqat Compliance: Monitor Saudization requirements and compliance; maintain records of Saudi and non-Saudi employees; coordinate government transactions related to Saudi employees. Employee Documentation: Maintain and monitor Iqama, passport, visa, work permit, contracts, and documents; track expiry dates and renewals; ensure records are complete and accurate. Employee Movement & Separation: Process government formalities for joiners, transfers, sponsorship changes, resignations, terminations, final exit; coordinate with HR, Payroll, Operations. Government Inspections & Audits: Support HR and management during inspections and audits; ensure documents are ready; escalate gaps or risks. Government Correspondence & Reporting: Prepare and submit government applications, letters, forms, and documents; maintain records; provide status reports. HR & Retail Operations Support: Provide PRO support to stores and HR for government requirements; coordinate with Store Managers and Operations for documentation and compliance; support ad-hoc government and employee-related requirements.