IT Support Officer

WE ARE HIRING – IT SUPPORT OFFICER Join SalamAir and be part of a dynamic team supporting the technology that powers our operations. Role Objective: We are seeking a proactive IT Support Officer to provide second-line technical support across SalamAir’s cloud-based IT environment. The successful candidate will support business-critical SaaS applications, Microsoft 365, AWS cloud services, corporate networks, and end-user technology while ensuring high system availability, security, and excellent user support. Duties and Responsibilities: • Provide second-line IT support for hardware, software, and end-user issues. • Support and administer business applications including Radixx, AIMS, Microsoft Dynamics 365, Microsoft 365, Darwinbox, and Accelya. • Administer Microsoft 365, Entra ID (Azure AD), Intune, and AWS cloud environments. • Support LAN, Wi-Fi, VPN, internet connectivity, and network infrastructure. • Manage user accounts, access permissions, and endpoint devices. • Coordinate with vendors to resolve incidents and support system enhancements. • Maintain IT documentation, assets, and compliance with security policies. Qualifications & Experience: • Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field • 3–5 years of experience in IT support covering applications, cloud, and network infrastructure • Hands-on experience with Microsoft 365 administration and AWS cloud services • Experience supporting SaaS applications in an airline, aviation, or other 24/7 operational environment is an advantage. Show more Show less