Employee Life Cycle Team Lead - HR Shared Services

We are seeking an experienced Employee Life Cycle Team Lead to lead our HR Shared Services operations across the Middle East region. This role is responsible for delivering exceptional HR operational support, driving process excellence, enhancing the employee experience, and leading a high-performing team focused on employee lifecycle services. The successful candidate will provide strategic leadership, ensure service delivery excellence, maintain compliance with local labor regulations, and continuously improve HR processes through digitalization and operational excellence initiatives. Key Responsibilities • Lead and manage the Employee Life Cycle team, fostering a culture of excellence, accountability, and continuous improvement. • Provide coaching, mentoring, and development opportunities to team members to enhance performance and engagement. • Oversee the development and maintenance of HR policies, standard operating procedures (SOPs), knowledge articles, and service center documentation. • Serve as a subject matter expert on HR operations, policies, and employee lifecycle processes. • Deliver professional HR advisory support to employees, managers, and HR stakeholders on HR policies and procedures. • Ensure compliance with internal policies and applicable employment laws and regulations across the region. • Monitor service delivery performance through SLAs and KPIs, identifying opportunities for improvement and implementing corrective actions where required. • Drive process optimization initiatives to improve service quality, efficiency, and employee experience. • Utilize HR technologies, case management systems, and digital solutions to improve operational effectiveness. • Manage and resolve complex HR cases and employee inquiries in a timely and professional manner. • Build strong relationships with internal and external stakeholders to ensure high levels of service satisfaction. • Support talent development, succession planning, knowledge sharing, and best-practice implementation within the HR Shared Services function. Qualifications & Experience • Bachelor's degree in Human Resources, Business Administration, or a related discipline. • Minimum of 7 years of experience in HR Operations, HR Shared Services, Employee Lifecycle Management, or a related HR function. • At least 3 years of people leadership experience managing HR teams. • Experience working within a Shared Services Center environment is highly preferred. • Strong understanding of employment legislation and HR compliance requirements. • Excellent verbal and written communication skills in English. • Strong stakeholder management and relationship-building capabilities. • Demonstrated ability to influence, motivate, and lead teams effectively. • Strong analytical, problem-solving, and decision-making skills. • Customer-centric mindset with a passion for continuous improvement and service excellence. • Experience utilizing HR systems, case management platforms, and process improvement methodologies is advantageous. Skills & Competencies • Leadership & Team Management • HR Operations & Shared Services • Employee Lifecycle Management • HR Policy Interpretation • Process Improvement & Operational Excellence • Stakeholder Management • Change Management • Compliance & Risk Management • Data Analysis & Reporting • Customer Service Excellence What We Offer • Opportunity to lead a regional HR Shared Services function. • Dynamic and collaborative work environment. • Career growth and professional development opportunities. • Exposure to regional HR operations and transformation initiatives. • Inclusive culture that values diversity, innovation, and continuous improvement. Contract Duration: 12 Months Extendable Show more Show less

Lead and manage the Employee Life Cycle team, fostering a culture of excellence, accountability, and continuous improvement. Provide coaching, mentoring, and development opportunities to team members to enhance performance and engagement. Oversee the development and maintenance of HR policies, standard operating procedures (SOPs), knowledge articles, and service center documentation. Serve as a subject matter expert on HR operations, policies, and employee lifecycle processes. Deliver professional HR advisory support to employees, managers, and HR stakeholders on HR policies and procedures. Ensure compliance with internal policies and applicable employment laws and regulations across the region. Monitor service delivery performance through SLAs and KPIs, identifying opportunities for improvement and implementing corrective actions where required. Drive process optimization initiatives to improve service quality, efficiency, and employee experience. Utilize HR technologies, case management systems, and digital solutions to improve operational effectiveness. Manage and resolve complex HR cases and employee inquiries in a timely and professional manner. Build strong relationships with internal and external stakeholders to ensure high levels of service satisfaction. Support talent development, succession planning, knowledge sharing, and best-practice implementation within the HR Shared Services function.