Learning & Development Specialist

We are looking for a Learning & Development Specialist to join our corporate team. the role includes designing learning programs, developing training content and delivering online and on-site training for corporate and restaurant teams. Key Responsibilities: * Identify training needs and the skills required for different roles. * Design curricula, learning journeys, and training programs. * Develop assessments and certification programs to measure employee knowledge and skills. * Prepare training materials, trainer guides, participant workbooks, and eLearning storyboards. * Create practical job aids and training tools based on standard operating procedures. * Update learning materials to reflect changes in business needs and operational standards. * Deliver online and on-site courses, workshops, and training sessions. * Provide field training and practical coaching for restaurant teams. * Follow up on training results and identify areas for performance improvement. * Ensure restaurant training covers operating procedures, quality requirements, and compliance standards. Qualifications: * Bachelor’s degree in Translation, Languages, Hospitality, or a related field. * More than 3 years of relevant experience in learning and development. * Experience in instructional design, curriculum development, training content, and eLearning. * Knowledge of competency mapping, assessments, and certification programs. * Strong training delivery, coaching, communication, and presentation skills. * Proficiency in Microsoft Office and experience using eLearning development tools and AI tools for learning. * Previous experience in the food service or QSR sector is preferred with restaurant field training and coaching, with knowledge of restaurant operations and quality standards is preferred. * Proficiency in multiple languages such as Arabic, English, Urdu, or other languages is preferred. Show more Show less