Duty Manager (Front Office)

About The Ned Doha: Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel — it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience. With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club—our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool—The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience. The Role: At The Ned Doha, exceptional hospitality is at the heart of everything we do. We are currently looking for a confident, service-driven, and proactive Duty Manager to join our team and play a key role in ensuring seamless hotel operations and memorable guest experiences. As a leader on the floor, you will be the main point of contact for guests and team members during your shift, ensuring that every aspect of the hotel runs smoothly while maintaining the highest standards of luxury service. What You'll Be Doing: • Oversee the day-to-day hotel operations and ensure smooth coordination between all departments. • Act as the Manager on Duty, responding promptly and professionally to guest concerns, feedback, and operational challenges. • Lead by example to deliver exceptional guest experiences and maintain the highest service standards. • Support Front Office, Concierge, Housekeeping, Food & Beverage, and other operational teams as required. • Maintain a strong and visible presence in guest areas, ensuring service excellence at all times. • Welcome and assist VIP guests, handling special requests with professionalism and discretion. • Resolve guest complaints effectively and ensure satisfactory outcomes. • Monitor hotel standards, cleanliness, presentation, and overall guest satisfaction. • Ensure compliance with company policies, brand standards, health & safety regulations, and operational procedures. • Coordinate and respond to emergency situations, ensuring the safety and wellbeing of guests and team members. • Prepare operational reports, handovers, and communicate key information between shifts. • Support the training, coaching, and development of operational team members. About You: • Previous experience in a Duty Manager, Assistant Front Office Manager, or similar leadership role within a luxury hotel environment. • Proven experience working in a 5-star hotel. • Strong leadership, communication, and interpersonal skills. • Passionate about delivering exceptional guest service and creating memorable experiences. • Excellent problem-solving abilities with a calm and professional approach under pressure. • Strong organizational skills with the ability to manage multiple priorities simultaneously. • Experience using hotel property management systems such as Opera or similar platforms. • Knowledge of hotel operations, guest relations, and luxury hospitality standards. • Flexible to work shifts, weekends, public holidays, and operational requirements. • Ability to lead, motivate, and inspire teams while fostering a positive working environment. What’s In It for You? • Tax-free salary of QAR 72,000 per year • 21 calendar days annual leave and 11 paid public holidays • Sick leave benefits as per Qatar Labour Law • Private Medical Insurance for self • End of Service benefits • Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner) • Exclusive hotel and dining rates for you, your family, and friends • Outstanding learning, development, and career progression opportunities • Reward and recognition programmes • The opportunity to work in one of Doha’s most iconic lifestyle destinations Our Culture: At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive. Ready to lead something extraordinary? Apply today and join us as Duty Manager! #DutyManager #TheNedDoha Show more Show less

Previous experience in a Duty Manager, Assistant Front Office Manager, or similar leadership role within a luxury hotel environment. Proven experience working in a 5-star hotel. Experience using hotel property management systems such as Opera or similar platforms.

Oversee the day-to-day hotel operations and ensure smooth coordination between all departments. Act as the Manager on Duty, responding promptly and professionally to guest concerns, feedback, and operational challenges. Lead by example to deliver exceptional guest experiences and maintain the highest service standards. Support Front Office, Concierge, Housekeeping, Food & Beverage, and other operational teams as required. Maintain a strong and visible presence in guest areas, ensuring service excellence at all times. Welcome and assist VIP guests, handling special requests with professionalism and discretion. Resolve guest complaints effectively and ensure satisfactory outcomes. Monitor hotel standards, cleanliness, presentation, and overall guest satisfaction. Ensure compliance with company policies, brand standards, health & safety regulations, and operational procedures. Coordinate and respond to emergency situations, ensuring the safety and wellbeing of guests and team members. Prepare operational reports, handovers, and communicate key information between shifts. Support the training, coaching, and development of operational team members.