Senior Manager- Pricing & Market Operations

Job Overview Senior Manager- Pricing & Markets operations is a seasoned professional with deep technical expertise in revenue optimization, a strong analytical mindset, and demonstrated ability to lead teams toward achieving financial and commercial goals. He/She will implement the delivery of revenue initiatives and market’s operations function, leveraging pricing, segments distribution mix and inventory management. Drive the execution of high-impact revenue strategies to maximize revenue driven from forecast. They will have operational responsibilities for ensuring the demand, pricing and inventory functions for all defined Miral Assets portfolio are optimally planned, configured and managed to achieve the highest possible revenue results.As a key point of contact for commercial teams in trade and marketing , the role will be working closely with Sr Director revenue management and is responsible for identification and effective co-operation and collaboration between revenue optimization and stakeholders such as Trade, Digital, Marketing, Loyalty, Finance, Ticketing and General managers operations teams. The role leads a diverse team of market operations pricing teams & inventory managers and is required to act as a coach and mentor to the team in both technical and behavioral skills and has performance , development and succession planning responsibilities for the team to consistently achieve KPIs such as per cap, visitation, Theme park profitability, and market share. Job Scope • Develop pricing strategies that align with management goals, focusing on revenue , per cap and attendance • Provide insights to guide RM strategic prioritization • Be a trusted partner to marketing & Trade leadership , support planning, risk assessment and decisions • Lead collaboration between revenue management , Marketing, Finance and IT for data accountability • Recommend rates and objectives for yearly budgeting • Define targets by segment, channels and product/price initiatives • Identify gaps and recommend opportunities for each assets and engage resources into activity planning so that revenue targets are achieved • Lead strategies and tactics to drive profitable visitation: • Assist with analysis in the development of the strategic admissions pricing, providing insights, as well as identifying impacts on consumer promotions • Lead pricing development and recommend actions to sustain demand and fill gaps, using the specific behaviors of the various markets. • Develop KPIs for the commercial team to drive yield and volumes for the business • Work closely with the Performance management team to set targets and monitor results • Serve as SME for RO configuration for dynamic pricing , distribution strategy by channel & segments & inventory controls, overbooking standards; during identified seasonality in peak, trough and shoulder demand periods • Review and update Revenue SOPs and QC protocols; ensure compliance and consistency across teams. • Creates internal revenue briefs for campaigns and strategic RM initiatives. • Oversee 12 month tactical revenue plans and mid-to-short-term. Integrate pricing, inventory, and multi-channel sales strategies into a unified revenue steering framework. • Ensure Pricing decisions should become more pro-active and much of the market knowledge and information is in the hands of the Forecast manager • Implement RO policies and frameworks to meet revenue/visitation targets. • Lead Theme parks Miral Assets performance reviews; identify and act on under-performing source market or market segments. • Produce KPI in pricing, conduct gap analysis, and recommend actionable improvements. • Run advanced what-if analytics and scenario modelling to support strategic pricing decision-making • Manage and develop a team of RO managers, delivering coaching, training, and performance reviews. Liaise with Trade, Marketing , Strategic Planning, Systems, and Finance to align revenue tactics with broader business objectives • Evaluate macroeconomic, competitive, and industry trends to refine revenue actions; engage tour operators for strategic market initiatives. Work with consultants to prepare a road map for implementation of strategic initiatives. • Bring new business insights through curiosity and resourcefulness in collecting and analyzing data (e.g., interview stakeholders, benchmark competitors, research market environment, create surveys) Job Essential • Bachelor or Master’s degree in Business, economics, Industrial engineering, Finance, Statistics , Tourism or related quantitative discipline. • Strong commercial acumen with excellent understanding of commercial drivers within Theme parks , Airlines or revenue management environment. • 5+ year experience in revenue management or commercial roles ideally in a global organization with complex revenue structure. • Ability to translate strategic objectives into tactical actions. • Bring the ability to execute long-term vision for per cap in budget, forecast and pricing solutions that aligns with management strategy. • Constantly scans for emerging market trends to drive sustainable competitive advantage. • Ability to work under pressure and to multi-task with a strong sense of priorities, always with a high interest on precision and detail. • Excellent with PowerPoint presentation, visualization & Excel • Advantageous: Advanced data analysis skills: Excel/VB Script, powerBI • Minimum 5 years of progressive experience in revenue management , consulting or tourism management • At least 3 years in a leadership role involving in stakeholder alignment • Strong commercial acumen, with confidence in managing budgets and evaluating investment opportunities • Ability to lead, coach, and motivate a high-performing cross departmental teams, including setting objectives and providing feedback • Strategy frameworks and destination development best practices • Financial management, including budgeting oversight • Executive-level communication and presentation skills • Cross-functional collaboration and leadership • Data-driven decision-making, scenario planning, and structured problem-solving. • Ability to navigate complex environments with multiple competing priorities. • Designing and delivering C-suite and board-level strategic narratives. 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Bachelor or Master’s degree in Business, economics, Industrial engineering, Finance, Statistics , Tourism or related quantitative discipline. 5+ year experience in revenue management or commercial roles ideally in a global organization with complex revenue structure. At least 3 years in a leadership role involving in stakeholder alignment. Minimum 5 years of progressive experience in revenue management , consulting or tourism management.

Develop pricing strategies that align with management goals, focusing on revenue , per cap and attendance. Provide insights to guide RM strategic prioritization. Be a trusted partner to marketing & Trade leadership , support planning, risk assessment and decisions. Lead collaboration between revenue management , Marketing, Finance and IT for data accountability. Recommend rates and objectives for yearly budgeting. Define targets by segment, channels and product/price initiatives. Identify gaps and recommend opportunities for each assets and engage resources into activity planning so that revenue targets are achieved. Lead strategies and tactics to drive profitable visitation. Assist with analysis in the development of the strategic admissions pricing, providing insights, as well as identifying impacts on consumer promotions. Lead pricing development and recommend actions to sustain demand and fill gaps, using the specific behaviors of the various markets. Develop KPIs for the commercial team to drive yield and volumes for the business. Work closely with the Performance management team to set targets and monitor results. Serve as SME for RO configuration for dynamic pricing , distribution strategy by channel & segments & inventory controls, overbooking standards; during identified seasonality in peak, trough and shoulder demand periods. Review and update Revenue SOPs and QC protocols; ensure compliance and consistency across teams. Creates internal revenue briefs for campaigns and strategic RM initiatives. Oversee 12 month tactical revenue plans and mid-to-short-term. Integrate pricing, inventory, and multi-channel sales strategies into a unified revenue steering framework. Ensure Pricing decisions should become more pro-active and much of the market knowledge and information is in the hands of the Forecast manager. Implement RO policies and frameworks to meet revenue/visitation targets. Lead Theme parks Miral Assets performance reviews; identify and act on under-performing source market or market segments. Produce KPI in pricing, conduct gap analysis, and recommend actionable improvements. Run advanced what-if analytics and scenario modelling to support strategic pricing decision-making. Manage and develop a team of RO managers, delivering coaching, training, and performance reviews. Liaise with Trade, Marketing , Strategic Planning, Systems, and Finance to align revenue tactics with broader business objectives. Evaluate macroeconomic, competitive, and industry trends to refine revenue actions; engage tour operators for strategic market initiatives. Work with consultants to prepare a road map for implementation of strategic initiatives. Bring new business insights through curiosity and resourcefulness in collecting and analyzing data (e.g., interview stakeholders, benchmark competitors, research market environment, create surveys).