Guest Relations Supervisor

Guest Relations Supervisor Location: The Palm, Dubai, UAE Industry: International Branded Resort Basic Salary: AED 3,000 per month Position Overview We are seeking a professional, service-oriented, and well-presented Guest Relations Supervisor to join an international branded resort on The Palm, Dubai. The successful candidate will oversee daily guest relations operations, supervise the guest relations team, and ensure exceptional guest experiences in line with the resort's brand standards. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a genuine passion for hospitality, ensuring that every guest receives a warm welcome, personalized attention, and prompt assistance throughout their stay. Key Responsibilities • Supervise and support the Guest Relations team to ensure smooth daily operations and consistently high service standards. • Welcome VIPs, repeat guests, and other guests, ensuring a personalized and memorable arrival experience. • Oversee guest enquiries, requests, complaints, and feedback, ensuring timely and effective resolution. • Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to meet guest needs. • Monitor guest satisfaction and proactively identify opportunities to enhance the overall guest experience. • Ensure all guest interactions reflect the resort's brand standards, service procedures, and hospitality values. • Assist with VIP arrivals, special occasions, room preferences, and personalized guest arrangements. • Handle escalated guest concerns professionally, using sound judgment and problem-solving skills. • Maintain accurate guest profiles, service records, feedback reports, and shift handover notes. • Conduct team briefings, allocate daily duties, and support the training and development of Guest Relations Agents. • Monitor team performance, grooming standards, punctuality, and professional conduct. • Respond to telephone calls, emails, and guest requests promptly and direct enquiries to the appropriate departments. • Support the management team in implementing service improvements and maintaining operational efficiency. Requirements • Previous experience in guest relations, front office, or a similar hospitality role within a hotel or resort. • Previous supervisory experience is preferred. • Excellent English communication and interpersonal skills. • Knowledge of German, Spanish, Chinese, or French is an advantage. • Strong leadership, organizational, and problem-solving abilities. • Excellent customer service skills with the ability to handle guest complaints tactfully. • Professional appearance, positive attitude, and a guest-focused approach. • Ability to work under pressure, multitask, and maintain high service standards in a fast-paced environment. • Flexible to work shifts, weekends, and public holidays as required. • Familiarity with hotel property management systems (PMS) is an advantage. Employment Package • Basic Salary: AED 3,000 per month • Accommodation provided (Single Room) • Transportation • Employment visa • Medical insurance • Meals Show more Show less

Previous experience in guest relations, front office, or a similar hospitality role within a hotel or resort. Previous supervisory experience is preferred. Excellent English communication and interpersonal skills. Knowledge of German, Spanish, Chinese, or French is an advantage. Strong leadership, organizational, and problem-solving abilities. Excellent customer service skills with the ability to handle guest complaints tactfully. Professional appearance, positive attitude, and a guest-focused approach. Ability to work under pressure, multitask, and maintain high service standards in a fast-paced environment. Flexible to work shifts, weekends, and public holidays as required. Familiarity with hotel property management systems (PMS) is an advantage.

Supervise and support the Guest Relations team to ensure smooth daily operations and consistently high service standards. Welcome VIPs, repeat guests, and other guests, ensuring a personalized and memorable arrival experience. Oversee guest enquiries, requests, complaints, and feedback, ensuring timely and effective resolution. Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, and other departments to meet guest needs. Monitor guest satisfaction and proactively identify opportunities to enhance the overall guest experience. Ensure all guest interactions reflect the resort's brand standards, service procedures, and hospitality values. Assist with VIP arrivals, special occasions, room preferences, and personalized guest arrangements. Handle escalated guest concerns professionally, using sound judgment and problem-solving skills. Maintain accurate guest profiles, service records, feedback reports, and shift handover notes. Conduct team briefings, allocate daily duties, and support the training and development of Guest Relations Agents. Monitor team performance, grooming standards, punctuality, and professional conduct. Respond to telephone calls, emails, and guest requests promptly and direct enquiries to the appropriate departments. Support the management team in implementing service improvements and maintaining operational efficiency.