Play Cafe Manager

Company Description Leisure Lab is a leisure and entertainment business that builds, operates, and improves leisure ventures, with a strong focus on guest experience and operational excellence. Founded in 2018, the company brings together international expertise across attractions, family entertainment, hospitality, sport, and destination operations. Leisure Lab works across three core areas: developing and operating leisure ventures, advising owners and investors on performance and operations, and training teams through its Leisure Academy. One of our ventures is The Bean Play Cafe in Riyadh, a family leisure and food & beverage concept where the Play Cafe Manager role is based. The company emphasizes practical, results-driven work to create stronger, more sustainable leisure businesses. About The Bean Play Cafe The Bean Play Café is a welcoming place where children can explore, families can connect and grown-ups can enjoy a good coffee and a moment to relax. Our promise—Play • Connect • Relax—shapes everything we do. From imaginative play and creative activities to quality café favourites and family celebrations, we bring together experiences that make a visit enjoyable for the whole family. We want children to feel curious and confident, and parents and caregivers to feel comfortable, included and cared for. We believe our people will make the difference. Thoughtful spaces and engaging activities set the scene; our team brings The Bean to life. It happens through a warm welcome, remembering a favourite drink, helping a hesitant child join an activity or noticing when a family needs a little extra support. We are looking for people who take pride in those moments: people who are attentive, dependable, playful and ready to help. Whatever your role, you will contribute to a safe environment, thoughtful service and a business that families want to return to. At The Bean, everyone hosts, everyone sells and everyone supports. That means making people feel welcome, recommending experiences they will enjoy and helping colleagues deliver on our promise—with safety and service always coming first. Your role As the Play Café Manager, you are the anchor of The Bean: the face of our play café, the central connection between our team, guests and founders, and the person who brings The Bean experience to life every day. Beyond leading daily operations, you will grow The Bean community, build relationships with local families and partners, and identify business opportunities for events, pop-ups and experiences outside the café. You will turn ideas into practical initiatives that attract new guests, encourage return visits and grow the business. Working closely with the founders, you will help shape how The Bean develops while keeping safety, service and team culture at the heart of every decision. As we expand, there will be an opportunity for the right person to grow into a broader leadership role with greater responsibility across the business. What you will do · Grow The Bean community through meaningful relationships with families, local businesses, nurseries, schools, compounds and community groups. · Identify and develop opportunities for external events, pop-ups, partnerships and private or corporate bookings. · Work closely with the founders to turn commercial opportunities into well-planned, profitable experiences. · Be a visible, approachable presence for guests and the team, setting the standard for The Bean’s hospitality. · Connect café operations, entertainment, guest experience and sales so the whole team delivers one consistent experience. · Build team capability and operating standards that support future expansion. · Own daily opening readiness, safe staffing, capacity control, station allocations, relief and closing controls. · Lead hiring, induction, coaching, performance reviews, fair scheduling and sign-offs; appoint competent duty cover. · Own food and play safety implementation, safeguarding escalation, incident follow-up and documented corrective action. · Manage sales, labour, stock, controllable costs, cash reconciliation, approved purchasing and operating reports within delegated limits. · Resolve escalated complaints and coordinate maintenance, supplier support and founders’ decisions; protect guest information. · Work on reception, floor hospitality, POS or basic beverage service only to signed-off competence while maintaining a named person in charge. · Own venue sales plan, enquiry pipeline, packages, memberships, repeat visits and team coaching. Protect margin and capacity; approve only authorised offers and review conversion and guest feedback together. · Ensure building The Bean community What you bring · Hands-on operational leadership: Experience managing a café, hospitality venue, family entertainment business or leisure operation, with responsibility for team performance, guest satisfaction and business results. · An outgoing, community-minded personality: You enjoy meeting people, starting conversations and building relationships. You can become a familiar, trusted face for families, colleagues and local partners. · Commercial initiative: You spot opportunities, develop practical ideas and follow them through—from a membership promotion or local partnership to a new event or pop-up. · Business development confidence: You are comfortable approaching schools, nurseries, compounds, community groups and corporate clients, presenting The Bean’s offer and turning interest into bookings. · Event delivery capability: You can coordinate people, equipment, preparation and logistics to deliver safe, engaging and commercially successful experiences inside and outside the café. · Ownership and an entrepreneurial mindset: You take responsibility, make sound decisions and help build a growing business. You are comfortable working closely with founders, testing ideas and adapting as priorities develop. · Strong coordination and follow-through: You connect café service, entertainment, reception, sales and external partners, keeping everyone aligned and ensuring commitments are delivered. · The ability to develop people: You recruit for attitude, coach practical skills and build a confident, multifunctional team that takes pride in The Bean expe

Grow The Bean community through meaningful relationships with families, local businesses, nurseries, schools, compounds and community groups. Identify and develop opportunities for external events, pop-ups, partnerships and private or corporate bookings. Work closely with the founders to turn commercial opportunities into well-planned, profitable experiences. Be a visible, approachable presence for guests and the team, setting the standard for The Bean’s hospitality. Connect café operations, entertainment, guest experience and sales so the whole team delivers one consistent experience. Build team capability and operating standards that support future expansion. Own daily opening readiness, safe staffing, capacity control, station allocations, relief and closing controls. Lead hiring, induction, coaching, performance reviews, fair scheduling and sign-offs; appoint competent duty cover. Own food and play safety implementation, safeguarding escalation, incident follow-up and documented corrective action. Manage sales, labour, stock, controllable costs, cash reconciliation, approved purchasing and operating reports within delegated limits. Resolve escalated complaints and coordinate maintenance, supplier support and founders’ decisions; protect guest information. Work on reception, floor hospitality, POS or basic beverage service only to signed-off competence while maintaining a named person in charge. Own venue sales plan, enquiry pipeline, packages, memberships, repeat visits and team coaching. Protect margin and capacity; approve only authorised offers and review conversion and guest feedback together. Ensure building The Bean community