E-Commerce Manager LDB KSA

The E-Commerce Account Manager owns the commercial strategy, customer P&L, Joint Business Planning (JBP), and end-to-end commercial execution for dedicated digital accounts (e.g., Amazon KSA, Noon, and omnichannel pure-play / quick-commerce extensions of key pharmacy players like Nahdi Online / Al-Dawaa Online). The role shifts the profile away from administrative coordination and manual content chasing toward strategic commercial partnership, fact-based negotiations, algorithmic growth, and OxO synergy. • Key Responsibilities & Deliverables • Strategic Account Planning & Joint Business Planning (JBP) • Annual & Multi-Year Strategy: Define and lead the long-term customer account plan aligned with LDB division priorities and customer digital growth potential. • Commercial Negotiation: Lead annual and in-year commercial negotiations (margins, payment terms, co-investment, rebates, and platform commercial fees) adhering to Group SPEED and RGM guidelines. • Tailored Trade Story: Build a category-grounded digital commercial narrative for each account, integrating LDB shopper insights, dermo-cosmetics basket dynamics, and platform algorithms. • KSA Multi-Div / Zone Alignment: For pan-regional platforms (e.g., Amazon MENA), coordinate closely with the Zone Division lead and Country Multi-Divisional teams to leverage group-level negotiating power while defending LDB-specific brand equity and commercial conditions • Customer P&L Ownership & Growth Delivery • Top & Bottom Line Accountability: Own the account P&L, delivering on Net Sales Value (NSV), Gross Margin, and Sell-In / Sell-Out (SI/SO) targets. • Promo & Trade Terms Execution: Steer promotional intensity, mechanics, and discount corridors in strict compliance with RGM golden rules to prevent price erosion and cross-channel conflict with physical pharmacies. • Retail Media & A&P Efficiency: Co-steer Retail Media budgets and performance marketing campaigns alongside the CDMO Retail Media team to optimize ROAS (Return on Ad Spend) and customer acquisition cost. • Demand Planning, Forecasting & Supply Integration • Forecasting Accuracy: Build dynamic, rolling sales forecasts and demand plans fueled by traffic trends, promotional uplift, seasonality (e.g., Ramadan, White Friday), and past sell-out patterns. • Order Flow & Stock Health: Monitor inventory levels, out-of-stock (OOS) rates, order fill rates, and supply lead times; resolve operational bottlenecks with Supply Chain to maintain high product availability on key ASINs/SKUs. • Product Mix & Availability: Prioritize core dermo-cosmetics hero SKUs and launch innovations in line with category growth platforms. • Digital Shelf Oversight & OxO Activation Collaboration • Squad Coordination: Lead the Market Pure Player Squad, coordinating weekly and monthly alignment touchpoints with cross-functional partners • Content & Activation Bridge: Partner directly with the E-Activation Specialist to ensure all digital shelf requirements (PDP, A+ content, brand stores, SEO/search optimization, ratings & reviews) are executed on time and comply with brand guidelines. • Online x Offline Coherence: Coordinate with physical-store OxO KAMs to ensure promotional calendars, hero launches, and pricing corridors remain consistent between brick-and-mortar pharmacies and online platforms. • Account Governance & Operational Rigor • Contractual Governance: Maintain and audit all formal trade agreements, contract amendments, master data sheets, and vendor terms. • Performance Dashboards: Review weekly/monthly Scorecards (traffic, conversion rates, basket size, share of voice, sell-out ranking) and trigger immediate corrective action plans where targets deviate. Show more Show less

Bachelor’s degree in business, marketing, or related field; 5+ years of e-commerce, digital trade marketing, or commercial management experience in consumer goods; strong P&L ownership; proven ability to negotiate with large accounts; experience with multi-channel/digital platforms (Amazon, Noon) and retail media planning; analytical with demand forecasting and supply chain coordination; ability to develop JBP and strategic account plans; fluent in English; knowledge of Saudi market preferred.

Own the commercial strategy, customer P&L, Joint Business Planning (JBP), and end-to-end commercial execution for dedicated digital accounts; lead strategic account planning, annual and multi-year strategy, and in-year commercial negotiations; build category-grounded digital narratives and tailor trade stories; coordinate with zone and multi-divisional teams to leverage group power while protecting brand; own P&L including NSV, gross margin, and SI/SO targets; steer promo and trade terms in line with RGM guidelines; co-manage Retail Media budgets and performance marketing to optimize ROAS; demand planning, forecasting, and supply integration; monitor inventory, OOS, fill rates, and lead times; prioritize core SKUs and new launches; oversee digital shelf requirements (PDP, A+ content, brand stores, SEO, ratings & reviews); ensure online-offline coherence; govern contracts, vendor terms, and master data; review performance dashboards and initiate corrective actions as needed.