Restaurant Operations Manager

Restaurant Operations Manager Food House Hospitality Group Riyadh, Saudi Arabia | Full-Time | On-Site Food House Hospitality Group is seeking an experienced and results-driven Restaurant Operations Manager to oversee and strengthen the operational performance of our restaurant portfolio in Riyadh. We are looking for a senior hospitality professional with a minimum of 12 years of relevant experience, preferably gained within fine-dining restaurants, luxury hotels, premium lounges, or high-end hospitality environments. The ideal candidate will combine strong operational leadership with commercial awareness, brand development expertise, and a deep understanding of exceptional guest experiences. The successful candidate will play a key role in strengthening our restaurant concepts, building brand value and awareness, improving operational standards, and supporting the continued growth of the group. Key Responsibilities • Oversee the overall operations and performance of assigned restaurant concepts. • Develop and implement operational strategies aligned with the company's business objectives and growth plans. • Drive improvements in sales, profitability, customer experience, service quality, and operational efficiency. • Establish and maintain high standards for food quality, service, cleanliness, hospitality, and guest satisfaction. • Strengthen restaurant positioning and contribute to the development of brand value, brand awareness, and market presence. • Identify opportunities to increase customer traffic, sales, repeat business, and overall restaurant performance. • Lead, develop, and motivate restaurant management teams and frontline employees. • Build a strong performance-driven culture focused on accountability, service excellence, and continuous improvement. • Recruit, train, coach, and develop high-performing teams in collaboration with HR and senior management. • Monitor operational KPIs, budgets, labor costs, food costs, and other key performance indicators. • Conduct regular performance reviews and implement corrective action plans where required. • Ensure compliance with company policies, food safety requirements, health and safety standards, and applicable Saudi regulations. • Work closely with marketing and creative teams to support promotions, campaigns, events, and brand-building initiatives. • Monitor market trends, competitors, customer preferences, and developments within the premium hospitality and F&B sector. • Maintain strong relationships with customers, suppliers, business partners, and other key stakeholders. • Prepare regular operational and performance reports for senior management. • Support the opening, development, repositioning, and expansion of restaurant concepts when required. Candidate Requirements • Minimum 12 years of progressive experience in restaurant or hospitality operations. • Proven experience in fine-dining restaurants, luxury hotels, premium lounges, or high-end hospitality establishments. • Strong understanding of restaurant operations, service standards, guest experience, and commercial performance. • Demonstrated ability to improve restaurant performance and successfully develop growing hospitality businesses. • Proven leadership experience managing large and diverse teams. • Strong ability to build, motivate, and develop high-performing teams. • Demonstrated experience in brand development, customer engagement, and increasing brand awareness. • Strong commercial and financial understanding, including sales, budgeting, labor cost, food cost, and profitability. • Excellent communication, negotiation, decision-making, and problem-solving skills. • Fluent in both Arabic and English, written and spoken. • Strong knowledge of the Saudi hospitality and F&B market is highly preferred. • Ability to work under pressure and manage multiple operations and priorities effectively. • Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field is preferred. A higher qualification is an advantage. Leadership Profile We are seeking a strategic and hands-on leader who can take ownership of restaurant operations, inspire teams, raise service standards, and contribute directly to business growth. The ideal candidate should have the vision and experience to transform strong restaurant concepts into recognized, competitive, and highly valued brands while maintaining operational excellence and an exceptional guest experience. Position Details Position: Restaurant Operations Manager Company: Food House Hospitality Group Location: Riyadh, Saudi Arabia Employment Type: Full-Time Work Arrangement: On-Site Experience: Minimum 12 years • Interested candidates are requested to submit an updated CV along with relevant professional experience and, where applicable, details of restaurants, hotels, or hospitality brands they have managed. Show more Show less

Minimum 12 years of progressive experience in restaurant or hospitality operations. Proven experience in fine-dining restaurants, luxury hotels, premium lounges, or high-end hospitality establishments. Strong understanding of restaurant operations, service standards, guest experience, and commercial performance. Demonstrated ability to improve restaurant performance and successfully develop growing hospitality businesses. Proven leadership experience managing large and diverse teams. Strong ability to build, motivate, and develop high-performing teams. Demonstrated experience in brand development, customer engagement, and increasing brand awareness. Strong commercial and financial understanding, including sales, budgeting, labor cost, food cost, and profitability. Excellent communication, negotiation, decision-making, and problem-solving skills. Fluent in both Arabic and English, written and spoken. Bachelor’s degree in Hospitality Management, Business Administration, Hotel Management, or a related field is preferred. A higher qualification is an advantage.

Oversee the overall operations and performance of assigned restaurant concepts. Develop and implement operational strategies aligned with the company's business objectives and growth plans. Drive improvements in sales, profitability, customer experience, service quality, and operational efficiency. Establish and maintain high standards for food quality, service, cleanliness, hospitality, and guest satisfaction. Strengthen restaurant positioning and contribute to the development of brand value, brand awareness, and market presence. Identify opportunities to increase customer traffic, sales, repeat business, and overall restaurant performance. Lead, develop, and motivate restaurant management teams and frontline employees. Build a strong performance-driven culture focused on accountability, service excellence, and continuous improvement. Recruit, train, coach, and develop high-performing teams in collaboration with HR and senior management. Monitor operational KPIs, budgets, labor costs, food costs, and other key performance indicators. Conduct regular performance reviews and implement corrective action plans where required. Ensure compliance with company policies, food safety requirements, health and safety standards, and applicable Saudi regulations. Work closely with marketing and creative teams to support promotions, campaigns, events, and brand-building initiatives. Monitor market trends, competitors, customer preferences, and developments within the premium hospitality and F&B sector. Maintain strong relationships with customers, suppliers, business partners, and other key stakeholders. Prepare regular operational and performance reports for senior management. Support the opening, development, repositioning, and expansion of restaurant concepts when required.