IT Support Specialist

Description Job Purpose: Responsible for providing technical assistance and support to end-users within the designated Fakeeh Care entities. This role involves troubleshooting hardware, software, and networking issues, managing user accounts, and ensuring smooth day-to-day IT operations. Key Responsibilities And Duties • Provide first- and second-level technical support for hardware, software, and network issues. • Respond to service requests via phone, email, ticketing system, or in-person. • Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals. • Install, configure, and maintain software, hardware, and system updates. • Assist in IT asset tracking, inventory management, and equipment setup. • Document technical issues and solutions in the service desk knowledge base. • Escalate complex issues to senior IT staff or specialized teams as needed. • Assist with onboarding and offboarding tasks, including hardware deployment and account setup. • Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation. • Plan, test, and implement upgrades for information systems. • Integrate new software applications into existing systems. • Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations. • Ensure new applications are integrated and deployed efficiently across the business. • Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference. • Develop and implement backup and disaster recovery procedures to safeguard data and systems. • Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse. • Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work. • Install, configure, and maintain servers and data storage systems. • Mentor team members and educate users on system administration best practices. • Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement. • Other duties as assigned within the scope of the job. Requirements • Experience: IT Specialist: 0–2 years of experience in IT support or application support in a healthcare setting. Senior IT Specialist: Minimum of 3 years of experience in IT support or application support in a healthcare setting. • Education: Bachelor’s degree in Information Technology, Computer Science, or related field. • Language: Excellent command of oral and written English and prefer Arabic. • Licenses / Certifications: Preferred certifications: CompTIA A+, HDI-SCA, CHAMP, CITAM, Microsoft Certified: Modern Desktop Administrator Associate, PMP, ITIL. Show more Show less

Experience: IT Specialist: 0–2 years of experience in IT support or application support in a healthcare setting. Senior IT Specialist: Minimum of 3 years of experience in IT support or application support in a healthcare setting. Education: Bachelor’s degree in Information Technology, Computer Science, or related field. Language: Excellent command of oral and written English and prefer Arabic. Licenses / Certifications: Preferred certifications: CompTIA A+, HDI-SCA, CHAMP, CITAM, Microsoft Certified: Modern Desktop Administrator Associate, PMP, ITIL.

Provide first- and second-level technical support for hardware, software, and network issues. Respond to service requests via phone, email, ticketing system, or in-person. Troubleshoot and support desktop and laptop computers, mobile devices, printers, and other peripherals. Install, configure, and maintain software, hardware, and system updates. Assist in IT asset tracking, inventory management, and equipment setup. Document technical issues and solutions in the service desk knowledge base. Escalate complex issues to senior IT staff or specialized teams as needed. Assist with onboarding and offboarding tasks, including hardware deployment and account setup. Continuously monitor the performance and availability of systems and networks to ensure efficient and effective operation. Plan, test, and implement upgrades for information systems. Integrate new software applications into existing systems. Oversee and supervise system administrators, coordinating with different entities to ensure seamless operations. Ensure new applications are integrated and deployed efficiently across the business. Maintain up-to-date technical documentation, ensuring it is organized and accessible for future reference. Develop and implement backup and disaster recovery procedures to safeguard data and systems. Develop procedures to maintain security and protect systems from unauthorized use, natural disasters, and user abuse. Develop tools, procedures, and training sessions for Operations, Client Support, and Systems Development staff to assist with their work. Install, configure, and maintain servers and data storage systems. Mentor team members and educate users on system administration best practices. Stay updated with emerging technologies and best practices in system administration to ensure continuous improvement. Other duties as assigned within the scope of the job.