IT Helpdesk Support & IT Procurement Coordinator

Job Title: IT Helpdesk Support & IT Procurement Coordinator We are looking for an organized, service-oriented professional to provide technical support to employees and coordinate IT purchasing requirements with the Central Procurement Department. Key Responsibilities IT Helpdesk Support • Provide technical support for desktops, laptops, printers, Microsoft 365, email, and business applications. • Troubleshoot Windows, hardware, software, network connectivity, and VPN issues. • Record, prioritize, and follow up on support requests through the helpdesk system, ensuring timely resolution and clear communication with users. • Install and configure computers, applications, and peripherals according to company standards. • Support employee onboarding and offboarding, including equipment preparation, access requests, and asset collection. • Perform authorized user administration tasks in Active Directory and Microsoft 365. • Maintain accurate IT asset records, signed delivery and return documents, and technical support documentation. • Escalate complex issues to the appropriate IT team or service provider. IT Procurement Coordination • Act as the main point of contact between the IT Department and the Central Procurement Department for IT purchasing requirements. • Collect IT requirements, confirm technical specifications with the IT team, and submit purchase requests with supporting documents. • Coordinate with Central Procurement on quotations, approvals, purchase orders, and delivery schedules. • Review proposed equipment and services with the IT team to ensure they meet technical requirements. • Follow up with Central Procurement on pending orders, delays, replacements, and warranty claims. • Verify received items against approved specifications and purchase orders, and update inventory and asset records. • Coordinate with Central Procurement and Finance to resolve invoice discrepancies and follow up on payment status. • Monitor IT stock levels and track upcoming software licenses, subscription, and maintenance renewals. Required Qualifications and Skills • Saudi National • Bachelor’s degree in Information Technology, Computer Science, or a related field. • At least 2 years of experience in IT helpdesk or desktop support. • Very good command of English, both written and spoken. • Practical knowledge of Windows, Microsoft 365, Active Directory, printers, and basic networking. • Experience using helpdesk and IT asset management systems, preferably ManageEngine. • Familiarity with purchase requests, quotations, purchase orders, invoices, warranties, and inventory processes. • Good Microsoft Excel skills and strong attention to detail. • Strong troubleshooting, communication, organization, and follow-up skills. • Ability to manage multiple requests and coordinate effectively with users and internal departments. • Commitment to confidentiality, information security, and company approval procedures. Preferred Qualifications • Previous experience coordinating IT purchasing with a central procurement department. • ITIL Foundation, CompTIA A+, or relevant Microsoft certifications. • Experience supporting multiple branches or working in the automotive industry. • Arabic communication skills. Show more Show less

Saudi National. Bachelor’s degree in Information Technology, Computer Science, or a related field. At least 2 years of experience in IT helpdesk or desktop support. Very good command of English, both written and spoken. Practical knowledge of Windows, Microsoft 365, Active Directory, printers, and basic networking. Experience using helpdesk and IT asset management systems, preferably ManageEngine. Familiarity with purchase requests, quotations, purchase orders, invoices, warranties, and inventory processes. Good Microsoft Excel skills and strong attention to detail. Strong troubleshooting, communication, organization, and follow-up skills. Ability to manage multiple requests and coordinate effectively with users and internal departments. Commitment to confidentiality, information security, and company approval procedures.

IT Helpdesk Support: Provide technical support for desktops, laptops, printers, Microsoft 365, email, and business applications. Troubleshoot Windows, hardware, software, network connectivity, and VPN issues. Record, prioritize, and follow up on support requests through the helpdesk system, ensuring timely resolution and clear communication with users. Install and configure computers, applications, and peripherals according to company standards. Support employee onboarding and offboarding, including equipment preparation, access requests, and asset collection. Perform authorized user administration tasks in Active Directory and Microsoft 365. Maintain accurate IT asset records, signed delivery and return documents, and technical support documentation. Escalate complex issues to the appropriate IT team or service provider. IT Procurement Coordination: Act as the main point of contact between the IT Department and the Central Procurement Department for IT purchasing requirements. Collect IT requirements, confirm technical specifications with the IT team, and submit purchase requests with supporting documents. Coordinate with Central Procurement on quotations, approvals, purchase orders, and delivery schedules. Review proposed equipment and services with the IT team to ensure they meet technical requirements. Follow up with Central Procurement on pending orders, delays, replacements, and warranty claims. Verify received items against approved specifications and purchase orders, and update inventory and asset records. Coordinate with Central Procurement and Finance to resolve invoice discrepancies and follow up on payment status. Monitor IT stock levels and track upcoming software licenses, subscription, and maintenance renewals.