Guest Relations Officer

Key Responsibilities • Engage with customers and understand their requirements. • Promote products/services and support sales conversion. • Provide accurate information and recommend suitable options. • Handle customer queries and concerns professionally. • Build positive customer relationships and encourage repeat business. • Support customer retention and satisfaction initiatives. • Coordinate with internal teams to resolve customer issues. • Maintain accurate records of customer interactions and sales activity. • Support achievement of individual and team sales targets. • Track basic performance indicators such as conversion, customer satisfaction, and response time. Requirements • Previous experience in Sales, Retail Sales, Customer Service, Business Development, or Customer Engagement preferred. • Strong communication and interpersonal skills. • Customer-focused and target-oriented approach. • Good negotiation and persuasion skills. • Ability to understand customer needs and recommend suitable solutions. • Comfortable working in a fast-paced environment. • Basic CRM and Microsoft Office knowledge preferred. • Immediate availability will be an advantage. Skills Sales, Retail Sales, Customer Service, Customer Engagement, Customer Experience, Upselling, Cross-Selling, Sales Targets, Lead Conversion, Customer Retention, Relationship Management, CRM, Negotiation, Communication Skills, Product Promotion, Customer Satisfaction, Complaint Handling, Business Development, Sales Support, Client Relations. Popular Job Titles • Sales Associate • Retail Sales Associate • Sales Executive • Customer Sales Executive • Sales Representative • Retail Sales Executive • Business Development Executive • Sales Consultant • Customer Engagement Executive • Client Relations Executive • Sales Promoter • Store Sales Associate Show more Show less

Previous experience in Sales, Retail Sales, Customer Service, Business Development, or Customer Engagement preferred. Strong communication and interpersonal skills. Customer-focused and target-oriented approach. Good negotiation and persuasion skills. Ability to understand customer needs and recommend suitable solutions. Comfortable working in a fast-paced environment. Basic CRM and Microsoft Office knowledge preferred. Immediate availability will be an advantage.

Engage with customers and understand their requirements. Promote products/services and support sales conversion. Provide accurate information and recommend suitable options. Handle customer queries and concerns professionally. Build positive customer relationships and encourage repeat business. Support customer retention and satisfaction initiatives. Coordinate with internal teams to resolve customer issues. Maintain accurate records of customer interactions and sales activity. Support achievement of individual and team sales targets. Track basic performance indicators such as conversion, customer satisfaction, and response time.