Guest Relations Associate

• Guest Relations Associate – Abu Dhabi • Location: Abu Dhabi, UAE • Contract: 6 Months – Extendable • Salary: AED 3,000–3,500 Joining: Immediate joiners preferred We are looking for a customer-focused Guest Relations Associate to support guest interactions, handle queries and concerns, and ensure a positive experience across all customer touchpoints. Key Responsibilities • Act as the first point of contact for guests and customers. • Handle queries, complaints, and escalations professionally. • Ensure timely resolution of guest concerns. • Coordinate with internal teams to resolve service-related issues. • Build positive guest relationships and support satisfaction and retention. • Collect feedback and share insights with relevant teams. • Maintain accurate records of customer interactions. • Support service improvement initiatives. • Track service KPIs such as CSAT, response time, and resolution time. • Maintain a professional and welcoming approach at all times. Requirements • Previous experience in Guest Relations, Customer Service, Hospitality, Customer Support, or Customer Experience preferred. • Strong verbal and written communication skills. • Good complaint-handling and problem-solving ability. • Professional, presentable, and customer-focused approach. • Good coordination and follow-up skills. • Comfortable working in a fast-paced customer-facing environment. • Basic CRM and Microsoft Office knowledge preferred. • Immediate availability will be an advantage. Skills Guest Relations, Guest Services, Customer Service, Customer Experience, Customer Support, Customer Relations, Complaint Handling, Customer Satisfaction, CSAT, Issue Resolution, Escalation Management, Hospitality, CRM, Customer Engagement, Service Delivery, Communication Skills, Problem Solving, Customer Retention, Front Office, Customer Care. Popular Job Titles • Guest Relations Associate • Guest Relations Executive • Guest Service Associate • Guest Services Executive • Customer Relations Executive • Customer Experience Executive • Customer Service Executive • Customer Care Executive • Guest Experience Associate • Front Office Associate • Front Desk Executive • Client Service Executive Show more Show less

Previous experience in Guest Relations, Customer Service, Hospitality, Customer Support, or Customer Experience preferred. Strong verbal and written communication skills. Good complaint-handling and problem-solving ability. Professional, presentable, and customer-focused approach. Good coordination and follow-up skills. Comfortable working in a fast-paced customer-facing environment. Basic CRM and Microsoft Office knowledge preferred. Immediate availability will be an advantage.

Act as the first point of contact for guests and customers. Handle queries, complaints, and escalations professionally. Ensure timely resolution of guest concerns. Coordinate with internal teams to resolve service-related issues. Build positive guest relationships and support satisfaction and retention. Collect feedback and share insights with relevant teams. Maintain accurate records of customer interactions. Support service improvement initiatives. Track service KPIs such as CSAT, response time, and resolution time. Maintain a professional and welcoming approach at all times.