Senior Key Account Specialist

Job Summary: To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development. Key Accountabilities: • Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability • Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly • Collaborate with internal teams to proactively manage end to end customer experience • Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution • Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback • Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management • Act as the first escalation point for major service issues and ensure structured follow-up and closure • Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs. Knowledge, Skills and Aptitude: • Educational Qualifications and Certifications: Bachelor’s degree in business administration, Logistics, marketing or related field. • Knowledge: Deep understanding of logistics and transportation services, particularly B2B contract servicin. Strong grasp of customer lifecycle management and account performance monitoring. Knowledge of pricing models, contract structures and SLA governance • Technical Skills: Proficiency in CRM platforms. Competence in Microsoft office suite. Ability to analyze commercial performance data and translate into actionable insights • Language Skills: Excellent verbal & written communication skills. Fluent in ARABIC and English • Experience: Minimum 2 years of experience in commercial leadership roles. Show more Show less