Online Store Operations Supervisor

We are seeking an Online Store Operations Supervisor to oversee e-commerce operations and ensure all customer orders are shipped on time and to the required quality standard. Key Responsibilities: • Review order status, delivery addresses, and payment status, and confirm payment before shipping. • Ship all online store orders to customers. • Receive returns from shipping companies and close them in the system. • Monitor all fulfillment center operations, system movements, and transfers; resolve any transfer issues and follow them up with the relevant department. • Issue transfer notes, handle customer issues and exchanges with branches, and adjust stock balances in Oracle. • Monitor fulfillment center stock and replenish it from main warehouses when needed. • Ensure website product stock levels are kept up to date. • Follow up on online order movements and statuses with the finance department, and coordinate with shipping companies on settling their dues. • Track delivery companies and shipment status to ensure fast delivery, and identify the best performers by coverage cities and delivery speed when allocating shipments. • Perform any other duties within the scope of the role. Requirements: • Bachelor’s degree in Management, Marketing, or a related field. • Minimum of 3 years of experience in online store operations. Show more Show less

Bachelor’s degree in Management, Marketing, or a related field. Minimum of 3 years of experience in online store operations.

Review order status, delivery addresses, and payment status, and confirm payment before shipping. Ship all online store orders to customers. Receive returns from shipping companies and close them in the system. Monitor all fulfillment center operations, system movements, and transfers; resolve any transfer issues and follow them up with the relevant department. Issue transfer notes, handle customer issues and exchanges with branches, and adjust stock balances in Oracle. Monitor fulfillment center stock and replenish it from main warehouses when needed. Ensure website product stock levels are kept up to date. Follow up on online order movements and statuses with the finance department, and coordinate with shipping companies on settling their dues. Track delivery companies and shipment status to ensure fast delivery, and identify the best performers by coverage cities and delivery speed when allocating shipments. Perform any other duties within the scope of the role.