E-Commerce & Marketplace Operations Executive

Job Description

Requirements

• Key Responsibilities
• E-Commerce & Order Fulfillment
• - Manage and monitor daily orders through the Zid Dashboard.
• - Review and process incoming orders and ensure they are ready for fulfillment.
• - Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery.
• - Coordinate Picking, Packing & Order Fulfillment with the warehouse team.
• - Monitor pending and delayed orders and take immediate action to resolve issues.
• - Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns.
• - Ensure orders are processed and shipped within the required turnaround time.
• Marketplace Operations
• - Manage daily operations across Amazon, Trendyol, and other marketplaces.
• - Process and monitor marketplace orders according to each platform’s requirements and SLA.
• - Ensure order and shipment statuses are updated accurately.
• - Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues.
• - Coordinate inventory availability across the website and marketplaces.
• - Identify and resolve operational issues that may negatively impact marketplace performance.
• - Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization.
• Inventory & Branch Coordination
• - Monitor inventory availability across the e-commerce store and marketplaces.
• - Coordinate with the warehouse and branches to ensure stock availability.
• - Manage and follow up on stock transfers and replenishment between the warehouse and branches.
• - Monitor low-stock and out-of-stock items and escalate when replenishment is required.
• - Identify and resolve discrepancies between physical and system inventory.
• - Ensure accurate SKU and barcode mapping across all sales channels.
• Shipping & Logistics Operations
• - Manage daily operational coordination with courier and logistics partners.
• - Ensure orders are assigned to the appropriate shipping provider.
• - Monitor AWB creation, shipment pickup, delivery, and shipment status.
• - Follow up on delayed, failed, or returned shipments.
• - Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues.
• - Monitor recurring shipping problems and escalate them when required.
• Operations Control & Reporting
• - Ensure accurate and timely order status updates across all systems and marketplaces.
• - Conduct daily follow-ups on pending, delayed, and exception orders.
• - Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics.
• - Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors.
• - Identify recurring operational issues and implement corrective actions.
• - Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.
• Requirements
• - 2–4 years of experience in E-Commerce Operations, Marketplace Operations, Order Fulfillment, or a similar role.
• - Hands-on experience in order processing, inventory management, fulfillment, and logistics operations.
• - Experience with Zid is highly preferred.
• - Experience with Amazon Seller Central and other marketplaces is preferred.
• - Good understanding of Order Fulfillment, Inventory Management, and Marketplace Operations.
• - Familiarity with SKU management, barcodes, inventory synchronization, and stock transfers.
• - Good knowledge of Excel / Google Sheets.
• - Strong organizational, follow-up, and problem-solving skills.
• - Ability to manage a high volume of orders and coordinate across multiple teams.
• - Strong attention to detail and ability to take ownership of daily operations.
• Key Performance Indicators (KPIs)
• - On-Time Fulfillment Rate
• - Order Accuracy
• - Marketplace SLA Compliance
• - Pending & Delayed Orders
• - Order Cancellation Rate
• - Inventory Accuracy
• - Stock Availability
• - Return & Failed Delivery Rate
• - Issue Resolution Time
• - Overall Operational Efficiency

Responsibilities

• - E-Commerce & Order Fulfillment: Manage and monitor daily orders through the Zid Dashboard; Review and process incoming orders and ensure they are ready for fulfillment; Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery; Coordinate Picking, Packing & Order Fulfillment with the warehouse team; Monitor pending and delayed orders and take immediate action to resolve issues; Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns; Ensure orders are processed and shipped within the required turnaround time.
• - Marketplace Operations: Manage daily operations across Amazon, Trendyol, and other marketplaces; Process and monitor marketplace orders according to each platform’s requirements and SLA; Ensure order and shipment statuses are updated accurately; Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues; Coordinate inventory availability across the website and marketplaces; Identify and resolve operational issues that may negatively impact marketplace performance; Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization.
• - Inventory & Branch Coordination: Monitor inventory availability across the e-commerce store and marketplaces; Coordinate with the warehouse and branches to ensure stock availability; Manage and follow up on stock transfers and replenishment between the warehouse and branches; Monitor low-stock and out-of-stock items and escalate when replenishment is required; Identify and resolve discrepancies between physical and system inventory; Ensure accurate SKU and barcode mapping across all sales channels.
• - Shipping & Logistics Operations: Manage daily operational coordination with courier and logistics partners; Ensure orders are assigned to the appropriate shipping provider; Monitor AWB creation, shipment pickup, delivery, and shipment status; Follow up on delayed, failed, or returned shipments; Coordinate with couriers, warehouse, and customer service teams to resolve delivery issues; Monitor recurring shipping problems and escalate them when required.
• - Operations Control & Reporting: Ensure accurate and timely order status updates across all systems and marketplaces; Conduct daily follow-ups on pending, delayed, and exception orders; Coordinate between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, and Logistics; Prepare operational reports covering order fulfillment, delays, cancellations, returns, and operational errors; Identify recurring operational issues and implement corrective actions; Recommend process improvements and automation opportunities to increase efficiency and reduce manual work.

Skills Required