About the role

Job Description Position Purpose To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B. Duties & Key Responsibilities Being a Great Team Member • Come to work every day with a big smile on your face 😊 • Be a reliable and motivated member of the guest operations team • Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel. • Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times • Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding • Show interest in learning new skills and acquire new knowledge every day • Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts • Be aware of planned team meetings and learning sessions and attend as required • Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day • Volunteer to participate in company campaigns like Travel with Purpose or TM committees • Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors Front Office Specifics • Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye • Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members • Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly • Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout) • Stay up-to-date in terms of received Guest Feedback (SALT, Social Media) • Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service • Duties of a FO Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables Show more Show less

Responsibilities

Position Purpose

To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B.

Duties & Key Responsibilities

Being a Great Team Member

• Come to work every day with a big smile on your face 😊

• Be a reliable and motivated member of the guest operations team

• Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.

• Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times

• Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding

• Show interest in learning new skills and acquire new knowledge every day

• Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts

• Be aware of planned team meetings and learning sessions and attend as required

• Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day

• Volunteer to participate in company campaigns like Travel with Purpose or TM committees

• Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors

Front Office Specifics

• Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye

• Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members

• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly

• Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout)

• Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)

• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service

• Duties of a FO Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables

Receptionist

About the role

Responsibilities

Skills

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