Receptionist

Position Purpose To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B. Duties & Key Responsibilities Being a Great Team Member Come to work every day with a big smile on your face 😊 Be a reliable and motivated member of the guest operations team Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel. Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding Show interest in learning new skills and acquire new knowledge every day Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts Be aware of planned team meetings and learning sessions and attend as required Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day Volunteer to participate in company campaigns like Travel with Purpose or TM committees Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors Front Office Specifics Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout) Stay up-to-date in terms of received Guest Feedback (SALT, Social Media) Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service Duties of a FO Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables

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Position Purpose To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&B. Duties & Key Responsibilities Being a Great Team Member Come to work every day with a big smile on your face 😊 Be a reliable and motivated member of the guest operations team Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel. Be a role model for others by demonstrating brand-unique, passionate, friendly brand-specific guest service at all times Always deliver ‘fair share’ in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in housekeeping, F&B service and stewarding Show interest in learning new skills and acquire new knowledge every day Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts Be aware of planned team meetings and learning sessions and attend as required Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day Volunteer to participate in company campaigns like Travel with Purpose or TM committees Execute duties as assigned by the Guest Operations Manager, FO Team Leader and Supervisors Front Office Specifics Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout) Stay up-to-date in terms of received Guest Feedback (SALT, Social Media) Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service Duties of a FO Host when scheduled to work in F&B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables