Head of Operations/General Manager - Hospitality

General Manager, Operations Led Services Business, UAE Lead a large scale, 24/7 operation across more than 200 sites in the UAE. This is a senior, commercially accountable seat for an operator who thrives on scale, people and performance. About the role Our client is a fast growing UAE business delivering round the clock services across a wide network of locations. They are looking for a General Manager to take full ownership of operations and the profit and loss of the business, leading a multi layered organisation and acting as the senior face of the company with clients. What you will do • Own the profit and loss, driving margin, cost control and sustainable growth • Lead 24/7 operations across 200 plus sites, ensuring consistent service delivery • Direct manpower planning, duty rosters and staff allocation across the full network • Lead and develop a multi layered structure including operations managers, area managers, cluster managers, supervisors, location managers and drivers • Build strong client relationships through regular meetings, reviews and escalation management • Drive performance against key indicators including client satisfaction and contract renewal rates • Represent the company and the management team with clients, partners and stakeholders What you bring • A proven background as a General Manager, Director of Operations or Head of Operations • A hospitality background is a strong advantage, particularly hotel general management or senior hotel operations • Demonstrated experience managing large, distributed, shift based workforces in a 24/7 environment • Strong commercial acumen and full profit and loss accountability • Excellent communication skills and a polished, client facing presence • Previous UAE experience is essential • A valid UAE driving licence is essential What is on offer • A competitive base salary (25-35K AED) with transportation, car and mobile allowances • Quarterly and annual performance bonuses linked to client satisfaction, renewal rates and other key indicators • A genuine leadership role with real scope and visibility Show more Show less

A proven background as a General Manager, Director of Operations or Head of Operations; hospitality background strongly preferred (hotel general management or senior hotel operations); experience managing large, distributed, shift-based workforces in a 24/7 environment; strong commercial acumen with full profit and loss accountability; excellent communication and client-facing presence; prior UAE experience essential; valid UAE driving licence essential.

Own the profit and loss, driving margin, cost control and sustainable growth; Lead 24/7 operations across 200 plus sites, ensuring consistent service delivery; Direct manpower planning, duty rosters and staff allocation across the full network; Lead and develop a multi-layered structure including operations managers, area managers, cluster managers, supervisors, location managers and drivers; Build strong client relationships through regular meetings, reviews and escalation management; Drive performance against key indicators including client satisfaction and contract renewal rates; Represent the company and the management team with clients, partners and stakeholders.