Filed Service Manager

About Office Supplies Company Office Supplies Company is a leading Saudi company providing office solutions, technology, and digital services to businesses across the Kingdom. We are growing our team and looking for talented people who want to build their careers and grow with us. Why Join Us? • Career growth and development opportunities • Attractive salary and benefits package • Commission and incentives for eligible positions • Opportunities across Riyadh, Jeddah, and Khobar • A professional and supportive work environment Join us and grow your career with Office Supplies Company. Job Purpose: • Develop and implement comprehensive service operation strategies aligned with organizational goals. • Drive continuous improvement initiatives to enhance service quality and operational efficiency. Key Roles & Responsibilities: • Lead, manage, and support reginal service teams, including remote areas. • Ensure superior customer experience through effective service delivery and prompt issue resolution. • Conduct regular audits, inspections, and performance reviews to ensure compliance with service protocols. • Build and maintain strong relationships with key clients, partners, and stakeholders. • Monitor customer feedback and satisfaction metrics to identify trends and areas for improvement. • Act as the primary point of contact for escalated customer issues, ensuring prompt resolution and a positive customer experience. • Work closely with sales, logistics, and technical support teams to align service operations with business goals. • Develop and implement cost-control strategies to reduce operational expenses without compromising service quality. • Conduct regular performance reviews, provide coaching, and facilitate professional development programs. Qualifications, Experience and Skills: • Academic Qualifications and Certification: • Bachelor’s degree in engineering, Business, or a related field. • Job Specific Skills: • Proven experience in field service management with a focus on quality and customer satisfaction. • Strong leadership, communication, and problem-solving skills. • Ability to lead and motivate service team. • Ability to prioritize tasks and meet deadlines. Show more Show less

Bachelor’s degree in engineering, Business, or a related field.

Lead, manage, and support regional service teams, including remote areas. Ensure superior customer experience through effective service delivery and prompt issue resolution. Conduct regular audits, inspections, and performance reviews to ensure compliance with service protocols. Build and maintain strong relationships with key clients, partners, and stakeholders. Monitor customer feedback and satisfaction metrics to identify trends and areas for improvement. Act as the primary point of contact for escalated customer issues, ensuring prompt resolution and a positive customer experience. Work closely with sales, logistics, and technical support teams to align service operations with business goals. Develop and implement cost-control strategies to reduce operational expenses without compromising service quality. Conduct regular performance reviews, provide coaching, and facilitate professional development programs.